nickdnk-connect-reporting | Stripe Developers | Page 1

shy vergeBOT Feb 2, 2024, 3:32 PM

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rugged vigil Feb 2, 2024, 3:37 PM

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Hi there 👋 I'm not readily seeing any of those Event types being generated, not sure why yet.

junior harbor Feb 2, 2024, 3:37 PM

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All of our reporting has halted 😄

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Customers not happy

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I previously used payout.paid but migrated to this event instead as I ran into "data not available yet" in some cases and I was told this would be a better solution

rugged vigil Feb 2, 2024, 3:42 PM

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And that webhook endpoint wasn't always listening for that Event type, right? Looks like that was changed a recently.

junior harbor Feb 2, 2024, 3:44 PM

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Yes, I added that event when I changed the code

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The event is explicitly added as stated in the docs (it's not an all-events webhook)

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I just manually ran all the reports I was waiting for this webhook to trigger, and it was around 30 cases I would have expected this event to inform me of

rugged vigil Feb 2, 2024, 3:49 PM

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Are you trying to listen for those Events from your Platform Account, or your Connected Accounts? It looks like that Event type was added to your Connect webhook endpoint.

junior harbor Feb 2, 2024, 3:49 PM

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Yes, it's connected account payouts

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So I expect the event to fire for connected accounts?

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It's standard connect all of them

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For context, we generate a PDF for our customers with details about payout contents so they can use it for bookkeeping

rugged vigil Feb 2, 2024, 3:53 PM

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Hm, disclaimer, reporting is not one of my strengths or something we deal with toooo much here, but I'm wondering if maybe our prebuilt reports for Connected Accounts would be a better fit here rather than trying to run reports directly on the Connected Accounts:
https://stripe.com/docs/reports/report-types/connect#schema-connected-account-payouts-itemized-1

junior harbor Feb 2, 2024, 3:54 PM

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That's what I'm doing

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but I can't run that report until the data is available

rugged vigil Feb 2, 2024, 3:54 PM

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I think you would listen to events on your own account then, to know when the data available to you has been updated

junior harbor Feb 2, 2024, 3:54 PM

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which this webhook is supposed to tell me

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So when would this event be useful in a connect context? Doesn't make a lot of sense to me

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I don't want to generate any reports for our platform data

rugged vigil Feb 2, 2024, 3:55 PM

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My suspicion is that it wouldn't be useful to listen to that Event for Connected Accounts.

junior harbor Feb 2, 2024, 3:55 PM

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rugged vigil Hm, disclaimer, reporting is not one of my strengths or something we deal with t...

Hmm would this work for standard connect?

rugged vigil Feb 2, 2024, 3:56 PM

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That's part of what I'm fuzzy on here

junior harbor Feb 2, 2024, 3:57 PM

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It also kind of doesn't make sense because the payout of connected accounts can't possibly define when I have report run availability on the platform

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They come in at different times due to timezones and what not

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I'm currently using payout_reconciliation.by_id.itemized.4 but with a Stripe-Account header to generate the reports. I'm assuming this is practically the same as connected_account_payout_reconciliation.by_id.itemized.4

rugged vigil Feb 2, 2024, 3:59 PM

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My understanding is this has nothing to do with the actual objects in the Connected Account, but rather when the snapshot of data that is available to your Platform account has been updated.

junior harbor Feb 2, 2024, 3:59 PM

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And that would make sense for platform payouts, but I'm not doing any of this on the platform

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as I use Stripe-Account to act on behalf of the connected account

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Otherwise I have no idea why this event exists for both platform and connect webhooks

rugged vigil Feb 2, 2024, 4:01 PM

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Can you try doing it without that header, instead run the connected_account_ version of the report, specifying parameters.connected_account and see if the data aligns?

junior harbor Feb 2, 2024, 4:02 PM

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but when am I supposed to do that then? The data availability time changes depending on which connected account I'm trying to report for, no?

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Unless the platform event does not fire until it covers all connected accounts

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(up until its timestamp)

rugged vigil Feb 2, 2024, 4:04 PM

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I don't think that's the right way to think of it, where each Connected Account has a snapshot. I (again, not too familiar with reporting) think a better way to think of it is that there is one snapshot of data available to your Platform that covers both the Platform and Connected Accounts. Let me see if I have any teammates around who know this better (I'm not sure they will though).

junior harbor Feb 2, 2024, 4:05 PM

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Okay please ask. I've inspected the available columns for connected_account_payout_reconciliation.by_id.itemized.4 vs payout_reconciliation.by_id.itemized.4 and they seem to be identical except for a few connect-related parameters I don't use

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so I can change it, but I'd prefer to be sure this is the way to go and that it's not a bug that the connect event does not fire like expected

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And if the event is not meant to fire for connected accounts like I assumed, please make sure the documentation is updated and the event cannot be selected for connect webhooks

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because that's just confusing

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And in this case I expect that https://stripe.com/docs/api/reporting/report_type/object#reporting_report_type_object-id is the full ID, i.e. connected_account_payout_reconciliation.by_id.itemized.4 when delivered to the platform account?

rugged vigil Feb 2, 2024, 4:26 PM

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Still not entirely sure, but my teammate also think my idea is right. It's very possible we shouldn't be letting you subscribe to those Events with a Connect endpoint.

junior harbor Feb 2, 2024, 4:26 PM

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Can you refer up and get back to me via email?

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In case you don't have time or resources now

rugged vigil Feb 2, 2024, 4:31 PM

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My teammate found some previous discussions on this, you should be listening to the Event on your Platform account.

junior harbor Feb 2, 2024, 4:33 PM

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Alright then, I'll change my code

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Please consider making changes to the documentaton or excluding those events from connect webhooks

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Specifically, adding "you cannot listen to these events for a connected account webhook -> link to connect reporting" here https://stripe.com/docs/api/events/types#event_types-reporting.report_type.updated would probably help a lot.

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I think description of this parameter is odd: https://stripe.com/docs/api/reporting/report_run/create#create_reporting_report_run-parameters-connected_account
Should it not just run a report for that account; not filter a result set?

rugged vigil Feb 2, 2024, 4:39 PM

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Not too sure, the way I envision the data model being set up, I think filter is an appropriate word.

junior harbor Feb 2, 2024, 4:41 PM

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Alright. The reporting.report_run.succeeded event now also fires for the platform then, I assume?

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even though I ask the report to be generated for a connected account

rugged vigil Feb 2, 2024, 4:41 PM

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Yup

junior harbor Feb 2, 2024, 4:42 PM

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I don't see how I can tell which connected account the report is for then

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object.parameters.connected_account ?

rugged vigil Feb 2, 2024, 4:43 PM

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It will be in the parameters.connected_account field

junior harbor Feb 2, 2024, 4:43 PM

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ok

shy vergeBOT Feb 2, 2024, 4:48 PM

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junior harbor Feb 2, 2024, 4:54 PM

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It doesn't work. It gives me Reports for connected accounts only reflect data from accounts that your platform controls, but acct_1F4QmMGwbovMPuni is controlled by the account.

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which is also a weirdly worded message - what does "controlled by the account" mean? "Controlled by itself" ?

stone flume Feb 2, 2024, 4:56 PM

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👋 hopping in here since toby has to head out soon - give me few minutes to catch up

junior harbor Feb 2, 2024, 4:56 PM

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Sure

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This looks like it might work for express or custom accounts, but this is standard connect

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req_G0oXrULvaYfI7j is the request I just posted the error from

stone flume Feb 2, 2024, 4:59 PM

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Just to make sure I understand the current state - you have a connect webhook endpoint that's listening for reporting.report_type.updated but you're not receiving them. Because you're using standard accounts you're running reports directly on the specific connected accuonts using the stripe-account header

junior harbor Feb 2, 2024, 4:59 PM

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yes

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toby then said I should use connected_account_payout_reconciliation.by_id.itemized.4 instead without stripe account header and provide connected_account in parameters

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but that gives the error above

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(instead of payout_reconciliation.by_id.itemized.4 with stripe account header, that is)

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Everything works except for the fact that I don't receive that event on my connect webhook; all the report runs etc. work, and I previously used payout.paid to generate my reports for each payout

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And I only changed this because sometimes I would get a "data not ready for reports" error for certain payouts

stone flume Feb 2, 2024, 5:07 PM

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Yeah the approach you're using (using the stripe-account header to generate reports) is one that I'd expect to work - let me do some digging into the specific event to see if I can figureo ut what's going on

junior harbor Feb 2, 2024, 5:11 PM

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okay - and it does work, I just don't get the event so I can know when to run the report(s)

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standing by

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I've been subscribed to the event on we_1C7W6PL7ilRdQXxEBuxH4pD0 since january 24 and it has not fired once.

stone flume Feb 2, 2024, 5:32 PM

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Ah, this is what I was worried about - so we don't document this at all, but it looks like the reporting.report_type.updated event is one that would only be sent to account-type webhook endpoints. Because of scaling concerns and the fact this event type emits a huge number of events, it was disabled for conenct-type webhook endpoints.

junior harbor Feb 2, 2024, 5:35 PM

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Okay so how do I proceed

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I can discard the report type IDs I don't need if volume is a concern

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And just not process those webhooks on my end

stone flume Feb 2, 2024, 5:39 PM

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Unfortunately it really doesn't look like there's any way for you to get the reporting.report_type.updated events to your connect webhook at all (I'm not seeing any private features or betas that would allow for this either). The only thing I can really think to do is have some daily job that retrieves the report type (https://stripe.com/docs/api/reporting/report_type/retrieve) confirms the data you want is available, and then proceed with running the report

Retrieve a Report Type | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

junior harbor Feb 2, 2024, 5:40 PM

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that sucks

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I don't work with jobs really

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I just react to webhooks

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I guess there's no point in polling an endpoint for each account then; it makes more sense to me to just try to run the reports and ignore the data availability error

stone flume Feb 2, 2024, 5:41 PM

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I know it's not great 😦 - I'll definitely flag as feedback, but any solution/change they make there is unlikely to be easy and would take a while to fix

junior harbor Feb 2, 2024, 5:41 PM

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as I assume I would have to request this information for each connected account?

junior harbor Feb 2, 2024, 5:42 PM

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stone flume I know it's not great 😦 - I'll definitely flag as feedback, but any solution/ch...

Yeah this is basically just not working. You will have to at least get the documentation updated

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I guess I can use the platform's version of this event to trigger attempts to run the report for each payout with connected accounts that hasn't been run yet

stone flume Feb 2, 2024, 5:47 PM

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Yeah that could potential work as a hack (just so you get a rough sense of when the data should be available)

junior harbor Feb 2, 2024, 5:48 PM

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Yea. I can just check for the expected "data not avaialble" error and ignore that

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then it'll run the next time probably

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like this req_mzzfhxfsXprS1e -

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but it would be good for programmatic integration that a proper error code was returned

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Now I have to search for words in a string

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try {
     
    // Run report

} catch (ApiErrorException $exception) {

    if (!str_contains($exception->getMessage(), 'payout_reconciliation.by_id.itemized.4 is not available yet')) {
        throw $exception;
    } // else retry later
}

not so pretty

stone flume Feb 2, 2024, 5:54 PM

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Yeah I assume we didn't have a code because we expect you to listen for the webhook to know when the data is available (but that doesn't account for this bad edge case where you don't even get the events for connected accounts)

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An alternative would be to retrieve the report type and confirm data_available_end is correct before continuing with report run creation, but that's doubling the amount of calls your making

junior harbor Feb 2, 2024, 5:56 PM

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stone flume An alternative would be to retrieve the report type and confirm `data_available_...

No it's multiplying it by the number of connected accounts

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Or I guess I could run it for only the payouts I run the report ofr

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That's what you mean

stone flume Feb 2, 2024, 5:56 PM

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yup

junior harbor Feb 2, 2024, 5:57 PM

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It would also trigger fewer API error logs on the stripe dash

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You know what I'm going to do that

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It's just this one, right?

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https://stripe.com/docs/api/reporting/report_type/retrieve

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so one question; what timestamp of the payout do I need to check against data_available_end ?

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created seems early

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arrival_date perhaps?

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... which I don't store

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I can fetch the payout of course

stone flume Feb 2, 2024, 6:02 PM

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😦 Yeah I'd think arrival date is what you want

junior harbor Feb 2, 2024, 6:04 PM

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foreach ($payouts as $payout) {

    $p = $stripe->payouts->retrieve($payout['id'], null, ['stripe_account' => $payout['account']]);
    $r = $stripe->reporting->reportTypes->retrieve(
        PayoutPDF::ITEMIZED_REPORT_TYPE, null, ['stripe_account' => $payout['account']]
    );

    if ($p->arrival_date <= $r->data_available_end) {

        // @formatter:off
        $stripe->reporting->reportRuns->create(
            [
                'report_type'  => PayoutPDF::ITEMIZED_REPORT_TYPE,
                'parameters'   => [
                    'payout'   => $payout['id'],
                    'columns'  => array_keys(PayoutPdfLine::COLUMNS),
                    'timezone' => $payout['timezone'],
                ]
            ],
            ['stripe_account' => $payout['account']]
        );
        // @formatter:on

    }
}

so something like this

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oops this puts stripe header in param, not options, on the first two calls

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always gets me

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there, fixed

stone flume Feb 2, 2024, 6:09 PM

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👍 php isn't my strong suit so I may be missing some smaller things, but generally this looks right to me

junior harbor Feb 2, 2024, 6:10 PM

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okay I'll try this method out and see if it works

shy vergeBOT Feb 2, 2024, 6:10 PM

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#nickdnk-connect-reporting