hakiros

[green geyser]

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

• hakiros, 20 hours ago, 15 messages
• hakiros-invoice-tax, 1 day ago, 19 messages
• hakiros-platform-design, 4 days ago, 9 messages
• hakiros, 6 days ago, 10 messages

[weak anvil]

Not possible via the portal today I'm afraid. The upgrades/downgrades are applied instantly and billed as such

[polar pollen]

same with upgrade and downgrade to per month and per year? Because ussualy per year is cheaper per month because user have to commit to entire year, and if he gets his money back it kinda doesn't make sense.

also what happens to money? User gets it back based on provided credit card?

[weak anvil]

Yes, we'll bill immediately anytime the billing interval changes: https://stripe.com/docs/billing/subscriptions/upgrade-downgrade#immediate-payment

[weak anvil]

Any proration for unused time will be applied to the customer credit balance: https://stripe.com/docs/billing/customer/balance

[polar pollen]

and what happens to refunds on subscriptions and normal payments? Do they also go to customer balance or are actually returned?

[weak anvil]

If you're actually initiating a refund on a payment then they're returned to the customer's payment method yes

[polar pollen]

is there anyway user can get his money back from his customer balance to his back account? Or can he somehow see his balance?

[weak anvil]

You can decrement the balance to zero, but no way to return balance to their payment method without refunding an associated payment

Or can he somehow see his balance?
Not unless you surface that in your application