#gallopinggoose_14721

1 messages · Page 1 of 1 (latest)

woven urchinBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

woven pawn
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Hello! We're not constantly updating the card behaviors, no. As you pointed out we did switch them from 3DSv1 to v2 recently, which is likely the cause of the issues you're seeing. Maybe the cards are interacting with your Radar rules differently now?

graceful cove
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Would radar rules explain this behaviour? It seems like the underlying property of the cards are different than documented atm. For example, 378282246310005 is now acting the same as 4242424242424242, in a way that is expected for 4242 but unexpected 0005. From my testing results this seems to be a bug? But that's just based on the Dashboard and not looking under the hood

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In the way that 4242424242424242 was asking for a challenge last week, that seemed to be a bug that was fixed

woven pawn
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Can you clarify exactly how 378282246310005 is behaving in an unexpected way?

graceful cove
woven pawn
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Why should it be acting like 3DS is not supported?

graceful cove
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Which is more similar to 4242's 3DS supported, Unenrolled

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As I understand it, radar rules only change requests for 3DS but cannot dictate how the 3DS is processed, and that is an underlying card property

woven pawn
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What's your ultimate goal? Is this behavior breaking something on your end?

graceful cove
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Yes our frontend automation processes have been working around 3DS and the transition from 3DS1 -> 3DS2 test cards broke our automation since the confirm process seems to process differently now. We got around that temporarily by using 0005 since it avoided 3DS but now it seems like its broken again because it still goes into 3DS supported flow. The ultimate goal is to get that working again haha. My purpose for asking today is: 1. Confirm if the behavour of 0005 is indeed unexpected, 2. Ask if there is a changelog for these invisible processes where we can keep updated on these changes as the docs seem to be out of date

woven pawn
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Let me investigate internally, hang on...

graceful cove
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Thanks, I appreciate it

woven pawn
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Sorry for the delay, there's a lot going on in this area currently. 😅

graceful cove
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No worries, I expected that was the case

woven pawn
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Okay, I can confirm the 378282246310005 test card supporting 3DS is a bug and is slated to be fixed. There is not currently an ETA for the fix, unfortunately.

graceful cove
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No worries, its nice to know that I'm on the right track

woven pawn
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I can also confirm the Radar "request 3DS if supported" rule is triggering 3DS on almost all test cards now, where as it wasn't before.

graceful cove
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Is there anywhere I can monitor for these changes?

woven pawn
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Nowhere to monitor for now, no.

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Some of the changes are intended, some are not.

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Sorry, I know this is frustrating and far from ideal.

graceful cove
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Thanks for looking into it, at least our QA team can be on the lookout for the upcoming fix

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We'll adapt! I appreciate your time today