edww112

[vivid lotus]

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

• edww112-account-support, 2 minutes ago, 3 messages

[fringe zenith]

You should open a support ticket at https://support.stripe.com/contact

Nothing we can help with here I'm afraid

[shy lintel]

i opened .. but they didn't give us any response , it's been 2 weeks allready...

and it's pretty urgent since we have a lot of clients that are using this card type..

[fringe zenith]

What's the ID of an example payment?

[shy lintel]

pm_1ObMa1Gg6ZL8Q6LKEHPOgc21

[fringe zenith]

That's not a payment ID. Should be pi_xxx or ch_xxx

[shy lintel]

and , there are other transactions , this is just an example , it's important to mention that if we create a payment link , the transaction goes well , the problem occurs when the client tries to pay directly from the website

sorry , a moment

ch_3ObMYoGg6ZL8Q6LK0MJonIp0

[fringe zenith]

I'll take a look

[shy lintel]

thank you !

here is another example : pi_3ObJVSGg6ZL8Q6LK19L0JULq

[fringe zenith]

Yeah unfortunately looks like a generic bank decline. If the issuer is claiming that we're sending incorrect information then that is beyond the scope of help we can offer on this server. I recommend write in again to support

[fringe zenith]

Same with this

[shy lintel]

ok..

[fringe zenith]

https://support.stripe.com/contact/email?topic=api_integration