jzhc9jzhc9 | Stripe Developers | Page 1

raw quarryBOT Jan 29, 2024, 1:13 AM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

jzhc9jzhc9, 2 days ago, 29 messages
charlie-apple-pay-swift, 2 days ago, 12 messages
charlie-apple-pay, 2 days ago, 15 messages
jzhc9jzhc9, 2 days ago, 10 messages

obtuse bison Jan 29, 2024, 1:14 AM

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Can you check if there is any error in the app logs?

bright crane Jan 29, 2024, 1:35 AM

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Umm struggling to find error

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toast says 'google pay is not ready '

obtuse bison Jan 29, 2024, 1:35 AM

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Without error, we aren't able to help. We'd need the app errors in order to investigate further

bright crane Jan 29, 2024, 1:36 AM

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Let me try to see if we can get it

obtuse bison Jan 29, 2024, 1:37 AM

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Have you followed https://stripe.com/docs/google-pay?platform=android#going-live to complete the Google Pay production access?

Google Pay

Learn how to accept payments using Google Pay.

bright crane Jan 29, 2024, 1:49 AM

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How does this method check if Google pay is available?

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yeah we did

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It's been approved

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For this method we got false

obtuse bison Jan 29, 2024, 1:58 AM

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Have you logged in to an Google account on your phone with a card saved?

bright crane Jan 29, 2024, 1:59 AM

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yes

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I use google pay on my phone often

obtuse bison Jan 29, 2024, 2:17 AM

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Which phone do you use and which country do you test Google Pay from?

bright crane Jan 29, 2024, 2:17 AM

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Screenshot_2024-01-29-13-17-44-950_com.android.chrome.jpg

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It's this step returned FALSE

lapis trail Jan 29, 2024, 2:18 AM

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Hi @bright crane Are you using Google Pay Button from the PaymentSheet ?

bright crane Jan 29, 2024, 2:19 AM

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My phone is Xiaomi 12X on Android 13

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Listed in Australia

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No it's not from payment sheet above the card section

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Screenshot_2024-01-28-17-31-53-923_co.afterwrk.android.jpg

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We offered two entries

lapis trail Jan 29, 2024, 2:20 AM

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"But when I used the play store version I couldn't call out the payment sheet." -> so what does this mean?

bright crane Jan 29, 2024, 2:21 AM

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When I clicked on the Google pay option, in test mode the Google pay confirmation dialog popped up

lapis trail Jan 29, 2024, 2:21 AM

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Have you tested wiht a different phone? Are you testing from a country where Google Pay is supported?

bright crane Jan 29, 2024, 2:21 AM

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But for prod I got "google pay is not ready" error

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Yeah I'm based in Australia

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Another phone.....let me see

lapis trail Jan 29, 2024, 2:22 AM

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Ok, so you are currently in Australia and you can't use Google Pay in this device?

bright crane Jan 29, 2024, 2:22 AM

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I can, google pay works well

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Even in stripe test mode, it worked

lapis trail Jan 29, 2024, 2:22 AM

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Can you use Google Pay from another app from the same device?

bright crane Jan 29, 2024, 2:23 AM

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lapis trail Can you use Google Pay from another app from the same device?

Yes

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In test mode the dialog popped up and everything worked

lapis trail Jan 29, 2024, 2:24 AM

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Can you change the merchant country code to 'AU' and try again?

bright crane Jan 29, 2024, 2:24 AM

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Let me see

bright crane Jan 29, 2024, 2:44 AM

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Thanks for the advice! I noticed it was in "US".

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Do I have to list it in google play store before I can use it?

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Tested locally and didn't work

lapis trail Jan 29, 2024, 2:48 AM

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Run adb -d logcat -s WalletMerchantError in your consol and see if it output any messages related to Google Pay

bright crane Jan 29, 2024, 2:55 AM

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like this?

lapis trail Jan 29, 2024, 3:12 AM

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Yes, do you see anything useful?

bright crane Jan 29, 2024, 3:27 AM

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nope...

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It's actually blank, with the 3 lines only

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Does it relate to the APK signing?

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As in only app from a trusted app store can use google pay prod access

lapis trail Jan 29, 2024, 3:42 AM

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Yes, are you using the same certificate to sign the apk file?

bright crane Jan 29, 2024, 4:30 AM

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Let me check

bright crane Jan 29, 2024, 4:47 AM

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I don't think we can directly use the play store certificate to sign an app?

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But it's from the same project. Maybe I need to publish the new app to store?

lapis trail Jan 29, 2024, 5:02 AM

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Yes in that case you need to re-publish from play store.

bright crane Jan 29, 2024, 5:34 AM

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Just published it as internal testing but still doesn't work...

lapis trail Jan 29, 2024, 5:35 AM

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Do you have an APK that I can install and test your app?

bright crane Jan 29, 2024, 5:36 AM

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Yep give me a sec

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Btw do you have access to Google Play

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Maybe I can share this testing version with you so the signing is not of an issue

lapis trail Jan 29, 2024, 5:39 AM

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Yes I have access to Google Play but I'm unable to share you my Google account email address/

bright crane Jan 29, 2024, 5:39 AM

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Ah

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https://1drv.ms/u/s!AuP4xKt19frQieBsYZi0fBMiwTNhXw?e=1FRcL1

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Do you want me to set up a testing account?

lapis trail Jan 29, 2024, 5:42 AM

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Yes please

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You can DM me the login details

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Hi @bright crane I'm able to log into your app now. Let's continue the discussion here

bright crane Jan 29, 2024, 5:55 AM

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Sure

lapis trail Jan 29, 2024, 5:57 AM

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The Google Pay button is working fine for me

bright crane Jan 29, 2024, 5:58 AM

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Oh...

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Somehow didn't work for my device

lapis trail Jan 29, 2024, 5:59 AM

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Can you try again with a different device?

bright crane Jan 29, 2024, 6:06 AM

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Tried on another phone and also not working

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Huawei mate 10

lapis trail Jan 29, 2024, 6:09 AM

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Does huawei phone has google play service?

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You might want to try with a phone that comes with Google Play serivces. For example Google Pixel phones

bright crane Jan 29, 2024, 6:12 AM

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Good point

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