#shakilkhan496
nocturne cargo
You can resolve by looking at the requirements. See https://stripe.com/docs/connect/handling-api-verification for details
bright isle
I have a different issue
I can do the onboarding correctly
while onboarding , sometime it is asking for the identity verification and sometimes not
Why?
When it is asking for the identity verification then the account is enabled and otherwise it is restricted
API code is same , Such as tonight I have tried it asked for also identity verification and account is enabled
But in the morning today when I am doing the onboarding test then it is not asking for the identity verificaiton on the onboarding link so the account is getting restricted
My platform account is mexico and also connected account is mexico
What is the issue here ? Is the issue is from api or from account setting ? But why this two type of behaviour with same api code
Kindly help please
nocturne cargo
It's hard to tell, but even if the account is restricted, you can still follow the Doc above to fulfill the requirements here
bright isle
If the acc is restricted then if I create new onboarding link with that acc id then it is not asking for any information so I can enable that account
If there is any missing info then the stripe sould be show that on boarding link
How can I fix that issue?
nocturne cargo
No I mean you need to follow the requirements as the Doc above mentioned
round nightBOT
bright isle
I have already followed the doc and getting this issues
I just want to do onboarding correctly so accounts get enabled
fluid knoll
hi! I'm taking over this thread.
bright isle
Thanks
fluid knoll
can you share the account ID (acct_xxx) of a restricted account?
bright isle
this is connected accound id : acct_1Oc1JiRDOde5Nfha
Platform id : acct_1MthNAEsa6xFgLMh
the problem is when I am doing onboarding with account link then sometimes it is asking for the identity verification then that account is enabled and okay , and sometimes it is not asking the identity verification document and account get restricted
Even if I create new onboarding link with that account id then it is not asking the information such as identity verification doc
That is the problem
winter torrent
What verification data are you using when you onboard accounts?
You need to use the data from here: https://stripe.com/docs/connect/testing
You can simulate accounts in various states using the test data there, otherwise is you use other data it could trigger a manual verification flow and you could be required to provide extra info/docs
bright isle
Yes I am doing in test mode with test data
Here you can see to night I am success and today is restricted
With the same api onboarding
Main problem is on the onboarding stripe is not asking the identity verifcation document
So that acc got restricted
But tonight when I have tested , stripe asked the everything on the onboarding so that was okay
How can I fix that problem?
winter torrent
Main problem is on the onboarding stripe is not asking the identity verifcation ...
Well, it shouldn't assuming you're using the test data from the URL I shared
bright isle
How can I fix?
winter torrent
You're asking about acct_1Oc1JiRDOde5Nfha right?
Everything seems fine on that account? There's nothing outstanding
bright isle
Now that it has worked somehow. Let me do another test.
winter torrent
To be clear, the verification is async – sometimes it isn't instantly done
Which is why you should be using webhooks: https://stripe.com/docs/connect/handling-api-verification#determine-if-verification-is-needed
winter torrent
What am I checking?
There's the first issue, you're using an non-test date of birth: https://stripe.com/docs/connect/testing#test-dobs
As stated, you need to use the test data from that page otherwise the account will need to be manually verified (hence the ask for documentation in some cases)
If you use test data from the URL I shared then the account will transition instantly to the desired state