ynspc

[hot sorrel]

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• ynspc, 6 days ago, 7 messages

[hidden merlin]

What's the subscription ID?

[sacred moss]

sub_1Obc1bQKa5zjS3mhV71wZgMZ

let me correct my query, it is subscription updated to trial period rather than paused. thanks

[hidden merlin]

Ok, then can you tell me what you expect vs what you got?

[sacred moss]

after updating the subscription to trial period, there is shows that $10 is to be deducted as we have updated subscription in running billing cycle into trial period for certain date.

although payment has deducted the $10 in the billing but we are shown $20 above ($10)

i think it should be $10 in this scenario or is it correct?

[hidden merlin]

Is it about in_1ObcGpQKa5zjS3mhcBxuatQU ?

[sacred moss]

in_1ObcMcQKa5zjS3mhm35cLtCI

[hidden merlin]

This invoice was generated when the trial ends

And that's why it continues to charge your customer

[sacred moss]

yeah but in the invoice there is deduction of $10

[hidden merlin]

Yup, that's the applied balance

[sacred moss]

and on main page it show like

[sacred moss]

is this the balance which comes from the previous billing cycle which we have updated to the trial period? and will be reduced in the next billing cycle which is triggered after the trial is ended.

Does the

$20 mean we are charging client for subscription with rate $20 per billing cycle but the for that particular payment, the client is charged $20 - applied balance?

[sacred moss]

I will be in a short tea break. thanks

[hallow lake]

Thanks for waiting, looking into it now!

With reference to https://dashboard.stripe.com/test/customers/cus_PMup9m3vrKrfgC/balance_transactions, $10 was from the previous invoice 2C7241DA-0048: https://dashboard.stripe.com/test/invoices/in_1ObcGpQKa5zjS3mhcBxuatQU

$20 mean we are charging client for subscription with rate $20 per billing cycle but the for that particular payment, the client is charged $20 - applied balance?
If you're referring to https://dashboard.stripe.com/test/invoices/in_1ObcMcQKa5zjS3mhm35cLtCI, customer will be charged $20 - $10 (applied balance) = $10

[sacred moss]

Yes

Am I understanding it right

[hallow lake]

Yes!

[sacred moss]

Thanks