jimmyle_

[zealous pagoda]

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

• jimmyle_, 27 minutes ago, 11 messages

[viscid breach]

Hi, I suggested adding transfer_group to the PaymentIntent. Didn't it help?

[hidden juniper]

Yes, it worked well

thank you

But I still can't withdraw from vendor's connect stripe

[flint jackal]

to be clear transfer_group doesn't change anything with the availability of funds, only source_transaction does

please read this answer in detail : https://stackoverflow.com/questions/55686949/why-i-am-getting-insufficient-funds-when-trying-stripe-transfers-even-though-i/55687932#55687932

[hidden juniper]

Thanks for your document

but I still don't understand why I get error when I use schedule payout?

Can you explain or give me some advice with this please @flint jackal ?

[flint jackal]

what part don't you understand/what precisely can I clarify?

there are multiple pointers in the answer in the Stackoverflow for things to try(like using source_transaction , or using the /v1/balances API to check and understand the actual balance the account has), have you tried any of that?

[hidden juniper]

The part when I do a sucessful payment, the payment will come to main stripe account not the vendor account

before that it got 400 error and vanya already support me with transfer group, it error 400 which already come to 200 OK

but I still dont see the funds in vendors account ( just able to add fund mannually)

[flint jackal]

what guide did you use when you implemented the code that accepts the payment from the customer? Are you using Direct/Destination or Separate Charges and Transfers? https://stripe.com/docs/connect/charges#types

[hidden juniper]

I'm using transfer charges

Should I change to Destination charge or Direct charge?

[flint jackal]

it depends on your use case; why did you pick Separate Charges and Transfers?

do you have one of the requirements it fits?

[hidden juniper]

yes, my system will have 1 main admin stripe accounts and many vendors

So that's why I'm using Transfers to make sure that money will be delivered to the exact vendors with they do withdraw action

[flint jackal]

sounds good

[hidden juniper]

But you can see that when I do a withdraw action, it got 400 err

[flint jackal]

then you need to carefully read the docs and the answer I gave above on Stackoverflow that explains how funds availability works and how to work with it

[hidden juniper]

Yes, the document is really useful

I did check it

And I still wait for payout schedule to check it work well or not

[hidden juniper]

I just ask if you can tell me what's this error saying

If I have answer for that, it'll all be okay

[flint jackal]

I just ask if you can tell me what's this error saying
there's a clear error message in the "Response body" that you can scroll to just off-screen, right?

[flint jackal]

maybe look into using source_transaction? I mentioned it multiple times in this thread, and in the Stackoverflow answer, and the answer link to the section of the docs that describe it.

[hidden juniper]

Yes, I already see it in processing with transaction

[hidden juniper]

"message": "You have insufficient available funds in your Stripe account. Try adding funds directly to your available balance by creating Charges using the 4000000000000077 test card. See: https://stripe.com/docs/testing#available-balance",

I already mannually add a fund to vendors account with the solution in message

but then it's still not working

same message again

So that why I'm trying to connect with you guys for help

[flint jackal]

I already mannually add a fund to vendors account
why the vendors account?

the API call you're making(/v1/transfers) is to transfer money from your platform account(money that you recieved from processing a payment with an end-customer(and you can use the 0077 card for that payment)), to a connected account(the vendor)

so it's the platform that needs to process the payment and either

• wait for funds to be available
• use source_transaction on the transfer
• process that payment using the special card, and then do the transfer

I explain all of this clearly in the Stackoverflow answer.

[hidden juniper]

Yeah, I did all instructions you sent above . It seems work well

thank you so much for help