#enrique_23554
obsidian breach
Hi what's your question
peak sentinel
this morning we had an incident when getting the response from stripe
it was about an Spanish address, we expected a region "V" but stripe sent us "Valencia" instead
are you with me?
obsidian breach
Yes but we have many threads at once
You'll need to be patient
Can you share the request id where this happened
peak sentinel
ok, I'll give you more details
this is the screenshot of the failure, if you see the yellow mark, this should contain the state (V), as we've seen in test, but is empty
and in the json you're sending "Valencia"
For choosing the Stripe form has a select with an option for each Spanish state
Marked in blue is our error, but in the select is ok
This is the session of the error, just in case you need to take a look
cs_live_a1FUlrC5ihtqGhHOgEryopHzAowXb8kOboBzI8QhGIWYxIgaYZYfBfzs3R
This lead to our commerce server to an error becase was expecting "V" instead of "Valencia", so customer was angry....
obsidian breach
What's the failure though?
I'm only seeing successes
The payment intent shows requires capture
Also can you share a checkout session where Valencia was previously just "V"?
peak sentinel
We put to success manually to make the order work
We have checkout sessions on TEST with Valencia as "V" too
but not on prod
also on PROD we had a successful order with Madrid yesterday, in that case worked, returning a M in the state
obsidian breach
Can you share a checkout session where Valencia was previously just "V"?
peak sentinel
no
could you just check what has went wrong?
cs_live_a1FUlrC5ihtqGhHOgEryopHzAowXb8kOboBzI8QhGIWYxIgaYZYfBfzs3R
you can get some sessions on TEST where Valencia has the "V" too
obsidian breach
no
haha why?
It would help if you provided me one to compare
I don't have time to dig around your accounts logs when I'm helping a bunch of other people in here too
If you'd rather have 1-on-1 support then please just contact our support team
peak sentinel
This error was because STRIPE and caused damage to our commerce system. Is not our fault that you were alone supporting all of us
I'll find a session id for you with correct "V" on test
obsidian breach
You're not giving me the info I need to help you
To be clear this isn't support
This is just a public discord server to help folks with api questions
peak sentinel
ook, sorry then. Should be enough if I pass you the session ID that worked with the "M" ?
obsidian breach
Sure send it and I can take a look
peak sentinel
cs_live_a115CHg14es6OZ5QquWXGEVJKuFJh4dYu3vinmkIk1mGF5dIUCf14ZsCir
We also prepared a document about the incident
lime tinselBOT
peak sentinel
yes, please
tawny loom
Hello! I'm taking over and catching up...
peak sentinel
hi, nice to meet you
tawny loom
The Payment Method with state set to Valencia is expected. That Payment Method was created with a Google Pay Token, and Google Pay supplied the Valencia value, so that's what we stored in our system.
peak sentinel
So Stripe delegates the payment to Google Pay and it overrides the address?
We thought that the payment address always came from your form
tawny loom
No, in this case it came from Google Pay because the customer paid with Google Pay and their billing details were already stored in their Google account.
There are zero guarantees about the format of billing details coming from Checkout because they don't always go through the form. They might come from Google Pay, Apple Pay, and various other sources depending on the payment method used.
peak sentinel
ook, thanks! Is the first notice we have about this
so, we should be ready for more cases than this
tawny loom
Yep, absolutely.