#omidroostaeifarsi
worldly currentBOT
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- omidroostaeifarsi, 10 hours ago, 4 messages
- omidroostaeifarsi, 18 hours ago, 17 messages
mental prairie
In this way, we can only collect a part of the fee related to that transaction
What method should we use when we want to reduce the other fees of our system after calculating them?
muted crown
there's no easy way of achieving this
you either need to collect that amount on the next charge
or using transfer reversals
since you're using Direct Charges I can safely assume your connected accounts are Standard right?
mental prairie
no , connect account are express or custom
muted crown
then you shouldn't be using Direct Charges at all
mental prairie
What method should be used?
muted crown
you should use Destination Charges instead
or a better one for you case is Separate Charges and Transfers
https://stripe.com/docs/connect/destination-charges
or
https://stripe.com/docs/connect/separate-charges-and-transfers
and in all cases if you need to debit your Express or Custom accounts then you could use https://stripe.com/docs/connect/account-debits
mental prairie
Well, how about deducting the rest of your system costs from their account at the end of the day
worldly currentBOT
mental prairie
and in all cases if you need to debit your Express or Custom accounts then you c...
In this method, the amount withdrawn is transferred to the held reserved section and it is not possible to create a payout for the platform from that amount
river pebble
hi! I'm taking over this thread.
you want to send money from Express/Custom accounts to your paltform account?
mental prairie
hi,yeah
river pebble
then yeah you shoudl either use Account Debits, or just send less money to the connected account in the future
mental prairie
we have do that
also because their debt was more than the balance
The total debt amount of the accounts connected to the held reserved section is entered and cannot be withdrawn
river pebble
I don't undertsand. Did you try to do an Account Debit but got an error?
mental prairie
No, no got an error.
Because the balance of the connected account was less than the amount owed, Stripe issued a negative payout for the difference and the amount was transferred to the held reserved section.
river pebble
sure, so what's the issue?
mental prairie
On 13-Jan , we withdrew the debt of each account through this api
https://stripe.com/docs/connect/account-debits
, and on 14-Jan , that amount was created as a payout, and the amount is displayed as held reserved in the balance section of the platform account.
river pebble
I recommend asking that question to Stripe support direclty, they'll know more about this: https://support.stripe.com/contact
mental prairie
If any connected account has received its money automatically, we cannot transfer the amount due to them to the bank account of the platform.
river pebble
make sure to include relevant object IDs (like request ID, etc.)
mental prairie
I recommend asking that question to Stripe support direclty, they'll know more a...
We have raised this problem since January 14, but we have not received any solution
I have one more question
If we transfer all payments to the platform and after calculating in our own system, we transfer the net amount of each connected account to it and generate a payout for it at cutoff time.
When will this payout be processed?
@river pebble
Is there any difference in the implementation of each of the methods of this api in depositing amounts to the balance?
river pebble
When will this payout be processed?
for questions about payout speed, you need to ask Stripe support
Is there any difference in the implementation of each of the methods of this api in depositing amounts to the balance?
- one is about charging a connected account
- the other is about making adjustments for example to fix a mistake
so they have different goals
mental prairie
> When will this payout be processed?
for questions about payout speed, you need...
Is there a difference in processing Manual Payout and Stripe Payout?
mental prairie
> Is there any difference in the implementation of each of the methods of this a...
If the balance of the connected account is $100 and we want to withdraw $500 from the account, will the withdrawal amount be added to the available balance or to the Held reserve?
river pebble
we don't know much about payouts and reseves here on Discord, please directly ask Stripe Support.
mental prairie
If the balance of the connected account is $100 and we want to withdraw $500 fro...
Which method should we use to withdrawal for this example?
river pebble
it depends. are you charging the connected account for a service, or are you making an adjustment to fix a mistake?
mental prairie
charge for service or collect our system fees
river pebble
then use the first option.
mental prairie
do you know about t+3 or t+4?