vitaly_46135 | Stripe Developers | Page 1

pine mulchBOT Jan 12, 2024, 1:26 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

vitaly_46135, 40 minutes ago, 13 messages

languid venture Jan 12, 2024, 1:29 PM

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The summary, payload is still empty even after verification domain was added for connected account.

fiery spindle Jan 12, 2024, 1:31 PM

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Hi
It seems you are using an old integration (request button)

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I encourage you to use Express Checkout

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https://stripe.com/docs/elements/express-checkout-element/accept-a-payment

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It's using the latest Google/Apple Pay APIs

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Otherwise, could you share with me more details about what you want to achieve exactly by this? what guide are you following exactly ?

stripe.paymentRequest(paymentRequestPayload)
.then((request: any) => {
  return request.canMakePayment();
})
.then((payload: any) => {
  // payload is empty
})

languid venture Jan 12, 2024, 1:36 PM

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Yes you're right it is the old integration, but we're trying to use it with connected accounts. My understanding is, with this payload we're trying to get information is applePay available for client canMakePayment = payload && payload.applePay;

fiery spindle Jan 12, 2024, 1:39 PM

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How will you accept Apple Pay later from the customer ?

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And when you do your tests do you have a valid card added to your wallet ?

languid venture Jan 12, 2024, 1:41 PM

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The apple pay payment method accepted on Stripe dash. The card is added to wallet, yes. Strange thing is for some connected account it's working and for some is not

fiery spindle Jan 12, 2024, 1:42 PM

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So you are missing a domain registred for one of the connect account

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Do you have a live endpoint to your Apple pay integration ? and two Connected Account Id: one working and one not.

languid venture Jan 12, 2024, 1:43 PM

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Yes, I do but can I share it here?

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some security considerations may be?

fiery spindle Jan 12, 2024, 1:44 PM

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Do you have a test env ?

languid venture Jan 12, 2024, 1:44 PM

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It's not active, only production.

fiery spindle Jan 12, 2024, 1:48 PM

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Ok just share with me the landing page

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url

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which I imagine is public

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with the two connect account ids

pine mulchBOT Jan 12, 2024, 1:50 PM

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languid venture Jan 12, 2024, 1:50 PM

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one min

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https://www.decanter.com/subscribe/ acct_1FJclhHv3p1z3Hpu

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https://escapecollective.com acct_1M6OJbFWeISIt1Kl

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the first is not working, the second is working, you can signup and click on subscribe or join (which is subscribe)

fiery spindle Jan 12, 2024, 1:56 PM

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languid venture https://www.decanter.com/subscribe/ acct_1FJclhHv3p1z3Hpu

Yes the domain is not registred for this Connect Account.

languid venture Jan 12, 2024, 1:57 PM

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something is not right, I've run the register create

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let me do it again

fiery spindle Jan 12, 2024, 1:58 PM

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You've created an Account Domain and not a Connect Domain

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you need to do the request from your platform on behalf of your Connect account

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like you did for acct_1M6OJbFWeISIt1Kl

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https://stripe.com/docs/payments/payment-methods/pmd-registration?platform=dashboard#register-your-domain-while-using-connect

languid venture Jan 12, 2024, 2:00 PM

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Did it, here is the result

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  "apple_pay": {
    "status": "active"
  },
  "created": 1693593908,
  "domain_name": "www.decanter.com",
  "enabled": true,
  ...
  "id": "pmd_1NlcLAHv3p1z3Hpu9ky9KcMj",
  "link": {
    "status": "active"
  },
  "livemode": true,
  ...
}```

cerulean sleet Jan 12, 2024, 2:02 PM

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Hi there 👋 jumping in as my teammate needs to step away. I want to make sure I've caught up correclty, you're working on accepting Apple Pay via the Payment Request Button for a Connected Account? And since we're talking about registering domains for Connected Accounts, you're working with Direct Charges as your Connect charge type?

languid venture Jan 12, 2024, 2:05 PM

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Hi, yes it should be a payment request button, the old integration. And yes, I'm trying to understand why one connected account can accept the Apple pay payments, and other can't.

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I've also used the API call to add domain https://stripe.com/docs/payments/payment-methods/pmd-registration?platform=dashboard#register-your-domain-while-using-connect and result you can see above

cerulean sleet Jan 12, 2024, 2:08 PM

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How do I get from your landing page to seeing the Payment Request Button on your site? Do you have a test account I can use?

manic mirage Jan 12, 2024, 2:09 PM

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I can share you login/password

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w1@w1.com / 1qa@WS#ED

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It's for Decanter

cerulean sleet Jan 12, 2024, 2:11 PM

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This is where you're expecting to see Apple Pay?

manic mirage Jan 12, 2024, 2:11 PM

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This is what we're seeing

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In normal case no error should appear

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The text of the error message is our own

cerulean sleet Jan 12, 2024, 2:13 PM

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Sorry, I'm not following. I see Apple Pay on the screen, so this isn't about whether that button renders?

manic mirage Jan 12, 2024, 2:14 PM

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Could you please try to purchase by apple pay?

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The issue is not about rendering Apple Pay button. The issue is about ability to pay

languid venture Jan 12, 2024, 2:16 PM

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The button is rendered by us, clicking on it is no available, because of empty payload for request.canMakePayment()

cerulean sleet Jan 12, 2024, 2:19 PM

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No, this site is using a live mode key, I cannot do any testing in it as that could lead to real payments.

manic mirage Jan 12, 2024, 2:20 PM

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Ok. If you click on the button nothing happen. Right?

cerulean sleet Jan 12, 2024, 2:22 PM

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Don't know, didn't do it because this site isn't using testmode keys.

manic mirage Jan 12, 2024, 2:23 PM

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Well, if you click, nothing happened. First, you should see Apple Pay prompt to confirm the payment. Only after that payment will be accepted

cerulean sleet Jan 12, 2024, 2:25 PM

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Hm, the flow you're describing sounds a little backwards or maybe I'm missing something. Why would you display Apple Pay before checking if it's an available option?

manic mirage Jan 12, 2024, 2:25 PM

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It's by our design. No/Disabled button should be there

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Can you please say us why request.canMakePayment(); return null in response?

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Is it because of domain verification issue?

languid venture Jan 12, 2024, 2:27 PM

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@cerulean sleet the @fiery spindle said that www.decanter.com is not registered domain, is it right?

cerulean sleet Jan 12, 2024, 2:28 PM

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Not easily without being able to see exactly what's happening. canMakePayment should never return a null response, so I want to see what's happening because that doesn't sound right.

manic mirage Jan 12, 2024, 2:28 PM

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@cerulean sleet I agree with you. Can you debug the code?

cerulean sleet Jan 12, 2024, 2:29 PM

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Can I see a test version of the site that doesn't use a livemode key?

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Or can you share the code you're running?

languid venture Jan 12, 2024, 2:30 PM

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Unfortunately the sandbox doesn't exists for them

manic mirage Jan 12, 2024, 2:31 PM

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@cerulean sleet look at e variable

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return o = e, e.canMakePayment() and then })).then((function(e) {
i = e && e.applePay,

cerulean sleet Jan 12, 2024, 2:33 PM

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What is e there? Is it your instance of a Payment Request if you're calling canMakePayment() from it?

manic mirage Jan 12, 2024, 2:33 PM

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e - it is response from "request.canMakePayment()"

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return stripe.paymentRequest(paymentRequestPayload);
})
.then((request: any) => {
paymentRequest = request;
return request.canMakePayment();
})
.then((payload: any) => {
canMakePayment = payload && payload.applePay;

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Also from Stripe's object

cerulean sleet Jan 12, 2024, 2:39 PM

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Ah ha, sorry, I was wrong before, canMakePayment() can result in null if no wallet is available.

manic mirage Jan 12, 2024, 2:39 PM

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But wallet is available! 🙂

cerulean sleet Jan 12, 2024, 2:39 PM

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Clearly we don't think so, so let me ask some clarifying questions.

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Are you running the exact same code on the two sites?

manic mirage Jan 12, 2024, 2:40 PM

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Yes!

cerulean sleet Jan 12, 2024, 2:41 PM

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Okay, we likely aren't looking for a code difference then. It's like either configuration or environmental.

manic mirage Jan 12, 2024, 2:41 PM

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Also, what place can I read about all possibles returning values for canMakePayment() call?

cerulean sleet Jan 12, 2024, 2:41 PM

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https://stripe.com/docs/js/payment_request/can_make_payment

Stripe JS Reference

manic mirage Jan 12, 2024, 2:41 PM

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Yes

cerulean sleet Jan 12, 2024, 2:42 PM

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If you access this page in Safari, do you see a single Apple Pay button near the top of the page (not the one in the row of three buttons, above that)?
https://stripe.com/docs/stripe-js/elements/payment-request-button

manic mirage Jan 12, 2024, 2:43 PM

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cerulean sleet Jan 12, 2024, 2:45 PM

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Okay, so yes. That confirms your browser is correctly set up for us to detect a card exists in your Apple Pay wallet.

manic mirage Jan 12, 2024, 2:45 PM

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The other website

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Also, if I call ApplePaySession.canMakePaymentsWithActiveCard('merchant.www.decanter.com.acct_1FJclhHv3p1z3Hpu.stripe').then((canmakepayment) => {console.log(canmakepayment)}); - it returns me false

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If I call ApplePaySession.canMakePaymentsWithActiveCard('merchant.www.decanter.com.stripe').then((canmakepayment) => {console.log(canmakepayment)}); it returns me true

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All the difference in connected account acct_1FJclhHv3p1z3Hpu

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cerulean sleet Jan 12, 2024, 2:52 PM

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Hm, nothing is standing out to me, everything seems to be in place.

manic mirage Jan 12, 2024, 2:52 PM

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Right. We don't understand either

cerulean sleet Jan 12, 2024, 2:53 PM

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Asking a teammate to take a look

manic mirage Jan 12, 2024, 2:53 PM

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Super! Thank you!

cerulean sleet Jan 12, 2024, 2:54 PM

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I didn't readily spot any, but didn't look super close either. Is any part of what is showing Apple Pay in your site iframed?

manic mirage Jan 12, 2024, 2:55 PM

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All stuff is doing on top level domain. We communicate via postmessages

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The Apple Pay button is rendered into iframe

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Type of integration is identical for both connected accounts(working and not)

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ApplePaySession.canMakePaymentsWithActiveCard('merchant.www.decanter.com.acct_1FJclhHv3p1z3Hpu.stripe').then((canmakepayment) => {console.log(canmakepayment)}); - false

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ApplePaySession.canMakePaymentsWithActiveCard('merchant.escapecollective.com.acct_1M6OJbFWeISIt1Kl.stripe').then((canmakepayment) => {console.log(canmakepayment)}); - true

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Are you there?)

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Just wondering

cerulean sleet Jan 12, 2024, 3:16 PM

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Yup, still no clue, still have teammates looking

manic mirage Jan 12, 2024, 3:16 PM

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Will awaiting for your response

pine mulchBOT Jan 12, 2024, 3:17 PM

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languid venture Jan 12, 2024, 3:25 PM

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A little addition from my side the decanter is connected to US account and escapecollective to AU. They use different keys

cerulean sleet Jan 12, 2024, 3:28 PM

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Different Platform accounts?

languid venture Jan 12, 2024, 3:34 PM

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Yes, we have 4 accounts for US, AP, AU and EU. And the connected accounts (clients) according to region

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Here https://dashboard.stripe.com/dashboard on top left corner we have dropdown with 4 accounts

cerulean sleet Jan 12, 2024, 3:38 PM

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Can you share those 4 account ids? I'm opening a new window to step through all of this fresh and look for any differences.

languid venture Jan 12, 2024, 3:40 PM

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I'm sorry but how can i get the Ids? From Developer menu?

cerulean sleet Jan 12, 2024, 3:41 PM

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I normally grab them from the top right corner of this page:
https://dashboard.stripe.com/settings/account

languid venture Jan 12, 2024, 3:41 PM

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Ah thank you, US acct_1LVySpCF6Y3bmA7r

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AP acct_1MBab6AkqSlkYWt0

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EU acct_1M6shCCJYAlz7GWa

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AU acct_1MAZKsLtTyDQobVY

cerulean sleet Jan 12, 2024, 3:44 PM

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What version of Safari are you using for testing?

manic mirage Jan 12, 2024, 3:44 PM

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Version 16.6 (18615.3.12.11.2)

languid venture Jan 12, 2024, 3:45 PM

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mine is Version 17.0 (19616.1.27.211.1)

cerulean sleet Jan 12, 2024, 3:46 PM

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Are you seeing the same behavior? Because I do think I see the modal being rendered as an iframe from a different domain (unless I'm misreading things), and Safari only supports that in version 17+ and requires verifying both domains.

languid venture Jan 12, 2024, 3:49 PM

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Yes, everything is the same to me, i see the same error on Safari 17

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We aware about 3rd party domains and Apple pay, that is why we run stripe on verified domain, then we use postmessages to send events to our iframe

manic mirage Jan 12, 2024, 3:51 PM

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Decanter - modal iframe , escapecollective - inline iframe

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If it make sense

cerulean sleet Jan 12, 2024, 3:54 PM

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Do you have a login I can use for escapecollective? So I can compare that?

manic mirage Jan 12, 2024, 3:54 PM

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Yes, I do, let me check

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japaxi2067@talmetry.com / 1qa@WS#ED

cerulean sleet Jan 12, 2024, 4:09 PM

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Is the decanter site the first time you're facing this problem? And is it the first to use your modal iframe rather than inline iframe? Grasping at straws here looking for any difference.

manic mirage Jan 12, 2024, 4:12 PM

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As far as I know we have the other clients which claiming about this issue. Some of them in modal iframe. Also, locally, we do test for modal iframe

languid venture Jan 12, 2024, 4:13 PM

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No, we have clients which facing the issues with apple pay and along with it the clients for whom everything is ok

cerulean sleet Jan 12, 2024, 4:13 PM

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Any sort of pattern in occurrences?

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Like only accounts connected to a speicifc platform, only accounts created after a certain date, etc?

languid venture Jan 12, 2024, 4:14 PM

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for example https://subscribe.blazemedia.com acct_1Nq0qLFLSashgr74 working fine

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and this is connected to US account

cerulean sleet Jan 12, 2024, 4:16 PM

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Hm, interestingly, that page isn't throwing the same stripe.js error I saw on decanter:
IntegrationError: Stripe.js requires that your page has a <body> element.

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Though I'm not certain that's related, but it's at least a difference

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I also see these on decanter:
Unable to post message to https://buy.tinypass.com. Recipient has origin https://www.decanter.com.
Is that indicative the postmessage approach you're trying to use isn't working?

languid venture Jan 12, 2024, 4:19 PM

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Also here is another client from US https://www.sltrib.com/subscriptions/ acct_1Fm47xJGN31AAqYE. which is not working

manic mirage Jan 12, 2024, 4:20 PM

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@cerulean sleet no. It's just indicates that we have different origins

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We always receive postmessages

cerulean sleet Jan 12, 2024, 4:21 PM

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Hm, didn't see those same errors on blazemedia

manic mirage Jan 12, 2024, 4:21 PM

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request.canMakePayment(); returns null. This is the issue for us

cerulean sleet Jan 12, 2024, 4:22 PM

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I think we're just spinning our wheels here. Can you standup a minimal reproduction showing that behavior, with non-minimized code?

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Using testmode keys so we can step through the whole thing.

manic mirage Jan 12, 2024, 4:23 PM

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Locally it is working well

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Maybe we could have a meeting to look it on production together?

cerulean sleet Jan 12, 2024, 4:26 PM

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I'd rather not do this in production, the minimized code is incredibly hard to follow

manic mirage Jan 12, 2024, 4:26 PM

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Minimized code - is hell. Sometimes I work with it 🙂

cerulean sleet Jan 12, 2024, 4:27 PM

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But I also don't think we're going to make any meaningful progress here in this thread and need to spin this into a support ticket.

manic mirage Jan 12, 2024, 4:27 PM

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Also, I have another question. Decanter previously was not connected. Used just keys. All was working well. Then they started to use connected account. Do they need to re-validate domain for new account?

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What if for previously integrated with Stripe publishers they need to re-validate domain for connected accounts?

cerulean sleet Jan 12, 2024, 4:29 PM

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Can you elaborate on what exactly that means, how did that impact the decanter site, what changes did you make?

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Also, for future reference, if you made a change and then saw something break, that is useful to tell us up front

manic mirage Jan 12, 2024, 4:30 PM

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You might open decater site and in the console execute this: ApplePaySession.canMakePaymentsWithActiveCard('merchant.www.decanter.com.stripe').then((canmakepayment) => {console.log(canmakepayment)}); this will be true

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But if you execute this: ApplePaySession.canMakePaymentsWithActiveCard('merchant.www.decanter.com.acct_1FJclhHv3p1z3Hpu.stripe').then((canmakepayment) => {console.log(canmakepayment)}); it will be false

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All the difference in the connected account

cerulean sleet Jan 12, 2024, 4:32 PM

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Sorry, I don't recognize those commands offhand, where did you get them from, what are they doing?

languid venture Jan 12, 2024, 4:33 PM

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@cerulean sleet we've opened a support ticket before and also had conversations via email, decanter is also involved.

manic mirage Jan 12, 2024, 4:36 PM

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@cerulean sleet it's general function which is accessible in window object. Documentation here: https://developer.apple.com/documentation/apple_pay_on_the_web/applepaysession/1778000-canmakepaymentswithactivecard

Apple Developer Documentation

canMakePaymentsWithActiveCard | Apple Developer Documentation

Indicates whether the device supports Apple Pay and whether the user has an active card in Wallet.

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All payment providers doing check using this function to check if payment is available

languid venture Jan 12, 2024, 4:37 PM

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Also if you need to debug, I can deploy sandbox, but probably on monday

cerulean sleet Jan 12, 2024, 4:38 PM

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Yes please, a minimal reproduction running with a testmode key would be helpful as we'd be able to step through the whole thing. Do you still have a support case open for this? It's going to need one at this point.

languid venture Jan 12, 2024, 4:39 PM

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Let me check, probably it should be somewhere in email

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Hm couldn't find the ticket

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ah might be this > For additional reference, you may provide this case ID: 10107842.

cerulean sleet Jan 12, 2024, 4:46 PM

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Mm, I'm not sure how to check the state of cases from your end, but don't think that one is open anymore.

languid venture Jan 12, 2024, 4:47 PM

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@cerulean sleet probably we can create a new one and continue?

cerulean sleet Jan 12, 2024, 4:47 PM

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Yeah likely, I do have one explicit question before we do that. You mentioned you changed the decanter site, and then saw the issue arise, what specifc changes did you make to your site and integration at that point?

languid venture Jan 12, 2024, 4:48 PM

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Yeah let me explain

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This is how we use init stripe ``` let apiKey = postMessageParams.params.apiKey;
let accountId = postMessageParams.params.accountId;
if (stripe === null) {
if (accountId) {
stripe = window.Stripe(apiKey, {stripeAccount: accountId});
} else {
stripe = window.Stripe(apiKey);
}
}

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Decanter first was implemented through direct keys pub/secret and we decided to move them to use connected accounts.

cerulean sleet Jan 12, 2024, 4:54 PM

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languid venture Decanter first was implemented through direct keys pub/secret and we decided to ...

Can you elaborate further? I'm looking for specific changes. If the site broke after those changes, I think those changes are the first thing we should have scrutinized.

pine mulchBOT Jan 12, 2024, 4:54 PM

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cerulean sleet Jan 12, 2024, 4:55 PM

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Is decanter the only site that went through that migration, or did other impacted sites also go through it?

manic mirage Jan 12, 2024, 4:59 PM

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other impacted sites also go through it.

cerulean sleet Jan 12, 2024, 4:59 PM

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Hm, starting to sound like a pattern

languid venture Jan 12, 2024, 5:01 PM

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But! Not all of them got broken

cerulean sleet Jan 12, 2024, 5:02 PM

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Aanndd I'm back to having no clue

manic mirage Jan 12, 2024, 5:05 PM

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Let's summarize our conversation. The reason of our issue is not trivial and not easy to debug now. We need write email to Stripe's support and continue conversation there. All is fine with configuration from your point

cerulean sleet Jan 12, 2024, 5:07 PM

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Let's move this to a ticket.

If you can work on standing up a minimal repro and sharing that (along with any credentials we would need to step through that), that will go a long way.
Additionally any other relevant details that we should be aware of (like knowing this broke after changes were made to your site)
If you can detail the changes that you made to your site and integration before this broke, that would also be helpful for us to be able to clearly understand.

You can use this form for that:
https://support.stripe.com/contact/email?topic=api_integration

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

manic mirage Jan 12, 2024, 5:08 PM

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Appreciate your support!

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Thank you!

#vitaly_46135