#sarim-card-declines

1 messages · Page 1 of 1 (latest)

rotund shardBOT
livid gale
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Hi 👋

Do you have a question about the APIs?

strange owl
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yes

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I am getting a weird message sometime since yesterday

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stripe is doing something wrong

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our system was working fine but since yesterday we started getting error message "your card was declined"

livid gale
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Do you have an example Charge or Payment Intent ID I can look at ?

strange owl
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for some users stripe is giving that message here in JS but some user don't get that message here they are getting message after that page when we try to charge them later but weird thing is if their card is wrong they can not bypass this page

livid gale
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that means their card was declined. Unfortunately I cannot provide any more details then that. I recommend you reach out to Support here: https://support.stripe.com/contact

strange owl
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ok but there is an other weird thing

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let me explain to you

livid gale
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First let me explain that this server is specifically for developers coding integrations with Stripe APIs. This is the only advice we are able to provide. Anything that does not have to do with Stripe APIs and coding integrations should go to Support at the link i provided.

strange owl
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pi_3OV2TwI7ZNC1N6sT01jlW657 this payment intent was incomplete because they need 3D authentication.

but we charge the same user again and got charged with same card. pi_3OV2VOI7ZNC1N6sT04EYPkmV

livid gale
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A bank can request 3DS at any time, it's not up to us

strange owl
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we haven't faced that kind of issue before

livid gale
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Your integration needs to be able to handle that

strange owl
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so you are saying you can not check it

livid gale
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There is nothing to "check"

strange owl
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pi_3OVFnKI7ZNC1N6sT12Gd8icB can you check this paymentIntent and tell me whats wrong with it

livid gale
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The card was declined.

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There was a problem with the customer's card

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that's it

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They need to talk to the issuing bank

strange owl
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it don't make any sense

livid gale
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The bank declined the card

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That's the message they sent to us, so we passed it on to you

strange owl
rotund shardBOT
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sarim-card-declines

livid gale
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These are card declines coming from issuing banks. How they show up depends on how you built your integration. But the issue remains that the banks who issued these cards declined the charges. You customer(s) need to talk to their banks.

rotund shardBOT
strange owl
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understand that but what I am trying to say why this api did not give the error message. you are checking it but this your haven't get that message but when we try to charge it later he get that message "pi_3OVFnKI7ZNC1N6sT12Gd8icB" this is paymentIntent id there got declined message error

image.png
golden walrus
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👋 hopping in here since snufkin has to head out

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What do you mean by "the api did not give the error message"?

strange owl
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your stripe.js giving us that message

golden walrus
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I did read through that message, but I'm still not quite understanding what isn't behaving like you expect. I assume pi_3OVFnKI7ZNC1N6sT12Gd8icB is behaving as you expect, but can you give me more details about the one that isn't behaving like you want (where you're saying you're not getting any error message?)

strange owl
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ok let me explain to you agian

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this is our checkout page and we are using stripe js to generate token but for this user stripe gave us this message which make sense but other user did not get the error message while generating a token so his token is generated successfully and passed the checkout page but when we tried to charge him latter he get the error message "Your card was declined" the matter of concern is why he have not get the error message while generating token.

image.png
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is it making sense

golden walrus
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Ah I understand - you're wondering why sometimes the decline is surfaced during Token creation while sometimes it's not surfaced until payment is actually attempted

strange owl
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yes

golden walrus
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Looking at the most recent failing Token creation reqeust on your account it looks like it failed because the card was blocked by us (Stripe), which is why it failed so early

strange owl
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and why you blocked it

golden walrus
strange owl
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ok thanks for it and one more issue

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actually 2

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we are using stripe from last few years but we haven't get that weird error message before "Your card was declined" but from last 2 days we started getting it why any idea

golden walrus
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That's another thing you'd have to take up with support - we don't really look at decline trends here, but from what I can tell when I looked at your account it just seems to be two cards that are being tried multiple times

strange owl
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Yes

strange owl
golden walrus
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Looking -give me a minute

golden walrus
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Hmmm... so from what I can see, we (Stripe) were the ones who decided whether or not 3DS should be attempted. It wasn't the issuer in this case. I'm not sure why that first attempt recommended 3DS (there's a lot of different factors that go into our engine that determines when to request 3DS)

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Support should be able to dig in further

strange owl
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mostly people on support don't have any idea what's going on and there refered to you guys

golden walrus
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They shouldn't have rerouted you here - if anything they should've routed your request internally to folks who could take a closer look

strange owl
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ok thanks @golden walrus