theofenol | Stripe Developers | Page 1

paper juniperBOT Jan 5, 2024, 9:58 AM

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theofenol-connect-testing, 12 hours ago, 17 messages

keen jolt Jan 5, 2024, 9:58 AM

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How can I help?

jolly sentinel Jan 5, 2024, 9:58 AM

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Hi

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I am trying to integrate Stripe Connect and I am using Express accounts for my customers

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When testing, I am filling all the required information (personal & business related) for the connected Express account

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However, I do not understand how to verify the identity of the customer

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The onboarding page does not ask for pictures of the ID card or any picture of documents to proof the business ownership

keen jolt Jan 5, 2024, 10:00 AM

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Are you using test mode?

jolly sentinel Jan 5, 2024, 10:00 AM

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Yes

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The newly added account has status Enabled

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but this message is displayed "Add missing information for person(s) listed on the account
More information is needed for some people listed on this account
How to resolve
Please instruct this account to contact Stripe support."

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how can I instruct this account to contact Stripe support when this account basically does not have a direct relationship with Stripe?

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It s not like a Standard account where the customer has their own relationship with Stripe and their own account that they can freely access and do their KYC verificaiton

keen jolt Jan 5, 2024, 10:03 AM

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Are you using the test data from here when onboarding accounts? https://stripe.com/docs/connect/testing

Testing Stripe Connect

Before going live, test your Connect integration for account creation, identity verification, and payouts.

jolly sentinel Jan 5, 2024, 10:03 AM

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yes

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The onboarding page never asks for photos of documents

keen jolt Jan 5, 2024, 10:06 AM

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Can you share an acct_xxx ID where this is an issue?

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My guess is you've triggered a manual verification flow by not using test data somewhere

jolly sentinel Jan 5, 2024, 10:07 AM

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acct_1OV9xbR5kqoW2mML

jolly sentinel Jan 5, 2024, 10:07 AM

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keen jolt Can you share an `acct_xxx` ID where this is an issue?

I ve used data different than testing for fields where I could not find a testing token

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Like company name, email

lilac cypress Jan 5, 2024, 10:18 AM

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I would reach out to Stripe Support for this: https://support.stripe.com/?contact=true

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