sunnylbk | Stripe Developers | Page 1

arctic cipherBOT Jan 4, 2024, 1:16 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

sunny-bacs-customerportal, 16 hours ago, 50 messages
sunnylbk-charge-invoice, 21 hours ago, 16 messages

ornate sand Jan 4, 2024, 1:16 PM

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This is a follow up from here, https://discord.com/channels/841573134531821608/1192180228366278766

empty nymph Jan 4, 2024, 1:19 PM

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Hi, let me help you with this.

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Have you gone through these verifications?
https://stripe.com/docs/payments/payment-methods/bacs-debit#verification-requirements

ornate sand Jan 4, 2024, 1:22 PM

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We have provided information asked by Stripe in the dashbaord

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Currently there are no pending items there

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More context. our platform account is in the US

empty nymph Jan 4, 2024, 1:27 PM

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Could you please share the Request ID with the error req_xxx? https://support.stripe.com/questions/finding-the-id-for-an-api-request

ornate sand Jan 4, 2024, 1:27 PM

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req_OVkDY1oajc8CgP

empty nymph Jan 4, 2024, 1:29 PM

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The Stripe account is in the US, that's why you can't use Bacs on it. It needs to be in GB.

ornate sand Jan 4, 2024, 1:31 PM

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Yes. An approach suggested was to use SetupIntent with on_behalf_of parameter. Attached link to earlier conversation above

empty nymph Jan 4, 2024, 1:33 PM

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Can you accept Bacs on that account directly?

ornate sand Jan 4, 2024, 1:34 PM

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Sorry, which account? the customer or connected account?

empty nymph Jan 4, 2024, 1:38 PM

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The Connected account.

ornate sand Jan 4, 2024, 1:39 PM

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Our csutomers are in the platform account

empty nymph Jan 4, 2024, 1:49 PM

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I mean, just to test if Bacs works for the Connected account.

empty nymph Jan 4, 2024, 1:50 PM

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empty nymph Have you gone through these verifications? <https://stripe.com/docs/payments/pay...

Now, have you completed the verifications for the Connected account?

ornate sand Jan 4, 2024, 1:51 PM

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yes

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connected account doesn't show any pending verifications

arctic cipherBOT Jan 4, 2024, 1:53 PM

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empty nymph Jan 4, 2024, 1:53 PM

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Have you requested the access to Bacs on https://dashboard.stripe.com/settings/payment_methods?

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And for Connected accounts? https://dashboard.stripe.com/settings/payment_methods/connected_accounts

velvet fox Jan 4, 2024, 1:54 PM

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👋 stepping in

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Bacs Debit mandates are very particular.

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The only generally available method to set up a BACS Debit PaymentMethod is to use Stripe Checkout (you can see that is the only option at https://stripe.com/docs/payments/bacs-debit/save-bank-details )

ornate sand Jan 4, 2024, 1:55 PM

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Hosted invoice page shows bacs debit as an option, https://invoice.stripe.com/i/acct_1MWBynFDHhS1SIer/live_YWNjdF8xTVdCeW5GREhoUzFTSWVyLF9QSlVNd0FFeExCcFdNRUNlUjVSMGNEbXk0RnQ2Y21yLDk0OTE3Mjky02003zhoU9G0?s=ap

velvet fox Jan 4, 2024, 1:55 PM

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If you want to create your own mandates here, without using Checkout, then you will want to chat with our Support team via https://support.stripe.com/contact/login to get your account reviewed and potentially approved.

ornate sand Jan 4, 2024, 1:55 PM

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we are looking for a way to collect payment details ahead without charge

velvet fox Jan 4, 2024, 1:55 PM

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Yes, Hosted Invoice Page works as well, as it is a Stripe hosted surface.

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If you want to use your own custom flow then you need to do the above.

ornate sand Jan 4, 2024, 1:56 PM

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In the above link, there is no option to pass on_behalf_of parameter, so it was taking platform account's payment options

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Passing bacs direct debit was erroring out

velvet fox Jan 4, 2024, 2:00 PM

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Correct

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If you wanted to collect ahead of time you would need a SetupIntent like you stated

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So you would either use Stripe Checkout, or reach out to Support for access to a custom flow

ornate sand Jan 4, 2024, 2:01 PM

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Can we Stripe checkout for our usecase where platform account is in the US and customers are in UK?

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*can we use

velvet fox Jan 4, 2024, 2:03 PM

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Yep: https://stripe.com/docs/api/checkout/sessions/create#create_checkout_session-setup_intent_data-on_behalf_of

ornate sand Jan 4, 2024, 2:04 PM

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Trying this

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Getting this error, ```You can not pass payment_intent_data in setup mode.

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Should I use another mode?

velvet fox Jan 4, 2024, 2:16 PM

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setup_intent_data

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See the above

ornate sand Jan 4, 2024, 2:17 PM

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Ah, sorry

velvet fox Jan 4, 2024, 2:17 PM

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No worries

ornate sand Jan 4, 2024, 2:19 PM

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Able to see the options to use card and direct debit. Thank you so much! I was stuck on this since yesterday

velvet fox Jan 4, 2024, 2:19 PM

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Glad it is working!

ornate sand Jan 4, 2024, 2:23 PM

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I don't see an option to mark the payment method as default in the checkout page, should that be managed independently?

velvet fox Jan 4, 2024, 2:23 PM

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Yep that would be a separate request after the Session is completed

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You can either set it as default when you create the Subscription, or you can update the Customer to set it as the Customer default

ornate sand Jan 4, 2024, 2:28 PM

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Understood. All the payment options will still be in client protal, correct?

velvet fox Jan 4, 2024, 2:29 PM

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What is the "client portal"?

ornate sand Jan 4, 2024, 2:41 PM

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Sorry, customer portal

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https://stripe.com/docs/api/customer_portal/configurations/create

Create a portal configuration | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

velvet fox Jan 4, 2024, 2:42 PM

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Oh

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Yeah this would not affect that

#sunnylbk