#smitit1999-invoice-void-bug
light sapphireBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- smitit1999, 1 day ago, 5 messages
sonic tusk
Got it, so as per this request - https://dashboard.stripe.com/logs/req_Cuvpn4bCXEEQWl, the subscription's payment collection was paused with behavior set to void on 24th March 2023. However the invoice generated on Feb 1, 2023 was voided due to that. It shouldn't be the case right? in_1MWZa1A5BZ3mzPMys14YrXXk
atomic schooner
I see. It might actually affect all open Invoices. Since, the Subscription doesn't control the collection directly, Invoice objects take care of it themselves, and Subscription can only void them to stop the collection. So this might be what the Subscription is actually doing. Let me check.
Yes, this seems to be the case. It would be wrong if you paused the collection but the existing Invoice still charged the customer, right?
Sorry, I was wrong in the beginning, since it's an edge case: usually Invoices are created and charged in a short time window, so the situation like this doesn't happen often.
sonic tusk
Got it, but that doesn't seem to be the case for this customer - https://dashboard.stripe.com/customers/cus_OZ9T8Rcqu8byxe, the original unpaid invoice generated before the subscription was paused wasn't voided but all the invoices post the collection was paused are getting voided
atomic schooner
Got it, but that doesn't seem to be the case for this customer - https://dashboa...
What are the pause Request ID and the draft Invoice ID that you are refering to exactly?
sonic tusk
This is the request ID - req_NMSmhkjDPCr86v and the invoice ID - in_1NwtTwA5BZ3mzPMyyQk2SXFb respectively
atomic schooner
This Invoice was finalized (2023-10-02) before you paused it (2023-10-23), so it is not affected by the pause. Only Invoices in draft state are voided. You will have to void this one yourself.
sonic tusk
aah okay, so the invoice in the previous example was in a draft state, which is why it got voided
actually, if you see this invoice - in_1MWZa1A5BZ3mzPMys14YrXXk, this was also in an open state. It was finalized on Feb 1, 2023
atomic schooner
Yes, I see. It's also weird that it was voided in August, even though the Subscription was paused in March.
Sorry for delay, I am still checking what's the expected behavior...
sonic tusk
No worries, please take your time and thanks for all your help 🙌
light sapphireBOT
charred sage
👋 stepping in here
charred sage
Okay I think I may see what is happening here. We are attempting to reproduce from our end.
Give us a few more minutes.
sonic tusk
Thank you
charred sage
Alright unfortunately we haven't been able to pinpoint this. To me it seems like a bug -- that Invoice should not have been voided. However, we are not able to reproduce this so it feels like an edge case due to a very specific scenario with the state of that Invoice and the series of events. Have you seen this more than with that one example? Do you happen to have a more recent example (one within the last 30 days)?
light sapphireBOT