birdy247 | Stripe Developers | Page 1

hushed hawkBOT Jan 3, 2024, 11:10 AM

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tough obsidian Jan 3, 2024, 11:10 AM

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Hi
Can you share more details please? do you have a requestId ?

worthy quest Jan 3, 2024, 11:11 AM

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I will get one

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https://dashboard.stripe.com/acct_1LAK1PFgksa2xBaR/payments/pi_3OScFcFgksa2xBaR0BhHwW9M

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Or maybe this is better

tough obsidian Jan 3, 2024, 11:17 AM

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The payment is in a processing state, which is normal DirectDebit is an sync payment method

worthy quest Jan 3, 2024, 11:17 AM

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req_PRPkywRQN6LhC1

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Yes, but why is it giving the customer the option?

tough obsidian Jan 3, 2024, 11:18 AM

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Option for what ?

worthy quest Jan 3, 2024, 11:18 AM

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We have never tested this, nor enabled it. Customers are using it and its caused us a major headache

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To use direct debit

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Its a payment element

tough obsidian Jan 3, 2024, 11:19 AM

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Ah you mean you want to disbale it and not displying it as a payment method ?

worthy quest Jan 3, 2024, 11:19 AM

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Yes

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Until we have implemented it our end

tough obsidian Jan 3, 2024, 11:19 AM

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You need to remove it from your invoice settings:
https://dashboard.stripe.com/settings/billing/invoice?tab=general

worthy quest Jan 3, 2024, 11:19 AM

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Can we do this for all connect accounts?

worthy quest Jan 3, 2024, 11:20 AM

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tough obsidian You need to remove it from your invoice settings: <https://dashboard.stripe.com/...

This is very confusing when we have the payment methods in settings

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Its only just started appearing

tough obsidian Jan 3, 2024, 11:21 AM

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Yes, I understand that, we are working on a feature that will allow managing all payment method in a single place on the dashboard

tough obsidian Jan 3, 2024, 11:22 AM

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worthy quest Its only just started appearing

Maybe the Connect Standard account allowed that in their dashboard

worthy quest Jan 3, 2024, 11:22 AM

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It seems stripe has suddenly opted everyone into this

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Our customers are reporting "failed payments" where money is then coming out of the customers account... because we have never tested nor considered a BACS payment method

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Its caused alot of friction for us and maybe lost clients

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How can we stop this payment method appearing for any of our connected accounts

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This is what we have in our payment_methods

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I just spoke to a client and they say they have never enabled this, but its suddenly started showing at checkout

tough obsidian Jan 3, 2024, 11:25 AM

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worthy quest How can we stop this payment method appearing for any of our connected accounts

You are using Standard Connect Account, so they can still enabled/disbale payment methods on their own

worthy quest Jan 3, 2024, 11:26 AM

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Depsite our platform being unable to handle this!?!?

hushed hawkBOT Jan 3, 2024, 11:26 AM

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tough obsidian Jan 3, 2024, 11:26 AM

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worthy quest

this is not the Invoice setting section.

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You need to disable the Bacs from the invoice settings:
https://dashboard.stripe.com/settings/billing/invoice?tab=general

worthy quest Jan 3, 2024, 11:27 AM

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But thas only on our account

tough obsidian Jan 3, 2024, 11:27 AM

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and for any impacted connect account

worthy quest Jan 3, 2024, 11:27 AM

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I am talking about connected accounts using our platform to manage their subscriptions

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If you are suggesting we have no control over this, then I am very disapointed

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If Stripe can seemingly turn on payment methods which break our integration then thats a terrible design and you are asking to upset the connected platforms

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Surley as the connected platform, we control what payment methods can be used

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If the client wants more control, they can use stripe directly without our integration

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We have 400+ connected accounts. Its just not feasible for us to contact them all and say "turn off this feature"

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Is that the only solution you have?

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To contact them all and ask them to disable until we handle this payment method?

solemn spruce Jan 3, 2024, 11:38 AM

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another option would be to set directly on the Subscriptions you create what payment methods it can accept(which overrides the defaults from the Dashboard) https://stripe.com/docs/api/subscriptions/create#create_subscription-payment_settings-payment_method_types though it seems that's not supported equally on SubscriptionSchedules which you're using, unfortunately.

worthy quest Jan 3, 2024, 11:39 AM

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🤷‍♂️ This is really bad for us

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Stripe has literally laid a land mine without warning

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This all started around end of Nov/start of Dec

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Why is it that you never told us in advance?

solemn spruce Jan 3, 2024, 11:43 AM

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not sure on all the context sorry, I'd suggest opening a support ticket with https://support.stripe.com/?contact=true

worthy quest Jan 3, 2024, 11:44 AM

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I will do

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In the meantime, we need to get our developers to ensuring we can support this

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We currently support card payments, apple pay, google pay and klarna

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These are synchronous payment methods

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And our integration is geared up to work this pay

solemn spruce Jan 3, 2024, 11:45 AM

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yeah that all makes sense

worthy quest Jan 3, 2024, 11:45 AM

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Now we must support DD, can you signpost me to the documentation, so we at least know how we should be handling this

solemn spruce Jan 3, 2024, 11:51 AM

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I can't really find any great docs on it unfortunately so there's not one perfect link I can think of. Technically https://stripe.com/docs/billing/subscriptions/bacs-debit#payment-success but I don't think that doc is very useful.

What I think I'd suggest is using payment_method_types as I mentioned above to explicitly control what payment methods you want the Subscriptions created on your connected accounts to use and explore in that direction rather than trying to support the other payment methods quickly.

#birdy247