greends-customer-portal

[peak vapor]

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

• greends-webhook-errors, 3 hours ago, 22 messages
• greends, 5 hours ago, 6 messages
• greends, 9 hours ago, 7 messages
• greends, 1 day ago, 21 messages
• greends-metered-subs, 5 days ago, 12 messages
• greends, 5 days ago, 8 messages

[shadow willow]

2- Would downgrading from yearly model to monthly model end up in refund?

[raven silo]

@shadow willow No, it's not possible to limit the list of plans that customers can choose from

[raven silo]

Have you tested this out? what happens if you enable or disable the "Prorate subscription updates" setting for the customer portal?

[shadow willow]

I didn't know it was called Prorating... let me read the docs through

[shadow willow]

oh no I don't want prorating. I give customers credits to use during a month

some can sub to the Best package,
use all the credits,
and downgrade to Good package...

I'd go bankrupt

[raven silo]

Gotcha, definitely want to avoid that.

[peak vapor]

greends-customer-portal