#greends

1 messages · Page 1 of 1 (latest)

gray rockBOT
#

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

hollow ether
#

In our API, Price objects cannot be updated. To update the price on existing subscriptions you will want to create a new price and then update the existing subscriptions that use that price one-by-one

feral thicket
#

2- is there a tutorial on that?

#

I'll update the duration to 1 cycle I guess

#

or the next cycle

hollow ether
#
  1. Stripe does not automatically send out an email here, to do this you would want to send out your own email to notify users about the upcoming price increase
feral thicket
#

then add the new updated sub model

#

I'm reading ok

#

thank you

hollow ether
feral thicket
#

thanks a lot. have a nice day

feral thicket
# feral thicket thanks a lot. have a nice day

hmmm... so if the users don't act, they will be charged with the upgraded pricing model automatically for the upcoming billing cycles (after I upgrad their subscriptions)
Email:

sorry, prices have increased this much,
if you don't agree please unsubscribe
#

I'm just trying to understand how I will have to handle the situation in the future

hollow ether
#

Unfortunately I can only really consult on this from a coding perspective. If you reach out to our support team they may be able to advise you on how services typically inform their subscribers about a price increase and if there are regulations around it or something https://support.stripe.com/?contact=true

feral thicket
#

this is too naively trust based

hollow ether
#

Unfortunately I can only consult on the coding aspect, I don't know much about how to handle price increases from a business perspective. If you reach out to our support team they may be able to speak more to this