#greends
1 messages · Page 1 of 1 (latest)
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- greends-metered-subs, 3 days ago, 12 messages
- greends, 4 days ago, 8 messages
In our API, Price objects cannot be updated. To update the price on existing subscriptions you will want to create a new price and then update the existing subscriptions that use that price one-by-one
for each person in the list of 976 subs *hypothetically.
1- but shouldn't I ask for some sort of permission, or shouldn't the system warn that what they're going to be charged will be different next month?
2- is there a tutorial on that?
I'll update the duration to 1 cycle I guess
or the next cycle
- Stripe does not automatically send out an email here, to do this you would want to send out your own email to notify users about the upcoming price increase
This doc shows how to change subscription prices immediately
https://stripe.com/docs/billing/subscriptions/upgrade-downgrade
This doc shows how to schedule a subscription price change
https://stripe.com/docs/billing/subscriptions/subscription-schedules/use-cases
That would be more like the second doc https://stripe.com/docs/billing/subscriptions/subscription-schedules/use-cases#upgrading-subscriptions
thanks a lot. have a nice day
hmmm... so if the users don't act, they will be charged with the upgraded pricing model automatically for the upcoming billing cycles (after I upgrad their subscriptions)
Email:
sorry, prices have increased this much,
if you don't agree please unsubscribe
I'm just trying to understand how I will have to handle the situation in the future
Unfortunately I can only really consult on this from a coding perspective. If you reach out to our support team they may be able to advise you on how services typically inform their subscribers about a price increase and if there are regulations around it or something https://support.stripe.com/?contact=true
Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.
I can do the coding and the emailing...
I'm just confused about what protects the subscribers from price hikes every now and then... I mean, who's watching against the prices jumps? there needs to be some sort of checks and balances against abuse
this is too naively trust based
Unfortunately I can only consult on the coding aspect, I don't know much about how to handle price increases from a business perspective. If you reach out to our support team they may be able to speak more to this