#.stevenp-stripe-apps
floral badger
wheat nacelle
Hi 👋
Wheren are you seeing the response you posted? Is it from a network request? If so, what is the URL?
crystal junco
Yep it's a network request to Stripe. One moment
remote marsh
.stevenp-stripe-apps
crystal junco
https://marketplace.stripe.com/v1/apps/install_eligibility?include_only%5B%5D=eligible%2Cid%2Cinstall_status%2Creasons.id%2Creasons.reason&app_id=tailorapp*AYlW2GSiPwAAAKm6%23EhcKFWFjY3RfMU5MSFFBSjRTMHFTWlZGSQ&app_id_type=platform_app_id&channel=public&mode=livemode``` thats the url
Our app has been working fine for months, and today due to this issue none of our customers can install this app (we made no code changes related to our Stripe app recently), so am assuming something is going wrong on Stripe's end. Based on this response I believe there's an improper gate being applied to all installs to see if it should only be installed on Stripe testmode
wheat nacelle
Actually it's the opposite, an account cannot install the App unless they are fully activated in Live mode.
Can you provide an Account ID of one of your customers to confirm whether or not that is the issue here?
crystal junco
that's not the issue here, but can provide account ids for this
the app is also installable via the marketplace, just not via this flow
acct_1MF6RuAd9MgunUWe
crystal junco
yep, we are having customers install through that link
acct_1MF6RuAd9MgunUWe for example can install via the marketplace but not via the direc tlink
wheat nacelle
Okay wait. You didn't specify that there was a specific installation process that was failing here
crystal junco
acct_1NR2Z6Dm7haIKp3C here's another that couldn't install via the direct link but could install via marketplace
crystal junco
Okay wait. You didn't specify that there was a specific installation process th...
Could you clarify what you mean, or any additional info you need to troubleshoot?
wheat nacelle
So you are saying that, when a user clicks on an Install Link ( https://stripe.com/docs/stripe-apps/install-links ) they are taken to a UI where they cannot install the app, but if they find your app in the App Marketplace they can install it successfully?
crystal junco
when customers try to install our app via our dashboard directly this is what they see. only when they install it via the stripe marketplace (as a workaround) does it work - which makes me think it's a bug on stripes end, and the gate on testmode is being improperly applied.
it's also worth noting this was working fine yesterday, so am guessing changes were made on stripe's end to introduce this issue
correct yes
i've replicated this issue on a Stripe merchant account we have access to and can confirm that it's installable via the marketplace but not via the install link
wheat nacelle
Thanks, looking into this.
crystal junco
Appreciate it thank you! Very high severity on our end, so if there's anything I can do to assist in resolving this let me know 🙂
wheat nacelle
Do you have access to an account or accounts to test this?
wheat nacelle
Yes, it took a while to track down and then for the change to propagate
crystal junco
I want to make sure I'm not losing my mind (it's been a long week), could you confirm if it was related to the test gate?
Regardless thank you so much - beyond impressive you've been able to resolve this in prod within 10-15 minutes ❤️
wheat nacelle
Actually no this wasn't related to a gate. It was work being done on the Installer that needed to be rolled back
crystal junco
Ah got it thank you. If you need an account to test things out with before deploying let me know - more than happy to help beta stuff
I've clicked the roll back button a few times in my day
wheat nacelle
We're working to unify the installation process (right now Install Links and Marketplace use different paths). For the sake of maintenance and stability we're trying to unify them
crystal junco
Got it makes sense
wheat nacelle
Anyway, I'm happy we were able to resolve this issue 🙂