ge_orgejoseph27

[deft sonnet]

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

• ge_orgejoseph27, 1 day ago, 51 messages
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  and 3 more

[wooden hollow]

👋 happy to help

when you click on the subscription you can scroll down to see the Logs section

this explains what are the requests that have been made to create/update the subscription etc.

[dire nimbus]

cus_ObzoNYVC2J8q3U this is customer id

[wooden hollow]

what are the subscription IDs?

[dire nimbus]

I can see only one subscription schedule ccreated

[wooden hollow]

let me double check for you

this is the first Subscription Schedule https://dashboard.stripe.com/subscriptions/sub_1O7XBzCQTcpcYTusAH1qnBCX

and it was created via this request ID https://dashboard.stripe.com/logs/req_XcgwRYj8aPono2

the other one is https://dashboard.stripe.com/subscriptions/sub_1OBy3WCQTcpcYTus11XcsyOA
created via this request ID https://dashboard-admin.stripe.com/logs/req_VMDtVpGDRm5DPu

this means your code has been called twice

one on Nov 13th

and one on Nov 1st

[dire nimbus]

Let me look on it..

I am coming with another doubt

Possible values are incomplete, incomplete_expired, trialing, active, past_due, canceled, or unpaid.
For collection_method=charge_automatically a subscription moves into incomplete if the initial payment attempt fails. A subscription in this state can only have metadata and default_source updated. Once the first invoice is paid, the subscription moves into an active state. If the first invoice is not paid within 23 hours, the subscription transitions to incomplete_expired. This is a terminal state, the open invoice will be voided and no further invoices will be generated.

if we enable smart try hwo will the status change of subscription

[wooden hollow]

the smart retries are for the subsequent invoices

[dire nimbus]

This is my retry rule

[wooden hollow]

not the first one

[dire nimbus]

So for the first invoice which the payment got failed will not consider smart retry?

[wooden hollow]

yes

[dire nimbus]

Customer creates subscription but payment got failed. Its showing me overdue.

[wooden hollow]

what's the susbcription ID?

[dire nimbus]

If subscription collection_method=charge_automatically, it becomes past_due when payment is required but cannot be paid (due to failed payment or awaiting additional user actions). Once Stripe has exhausted all payment retry attempts, the subscription will become canceled or unpaid (depending on your subscriptions settings).

[wooden hollow]

instead of speaking generics, would you mind sharing your subscription ID so I could take a closer look?

[dire nimbus]

Its not with subscription id.. I am going for new implementation.. Needs more clarity on these

[wooden hollow]

I'm not sure I understand then

[dire nimbus]

I have created a sub- sub_1OFFKkCQTcpcYTusYfPgFjVI

For these I have made payment failed using a test card.

Status of this subscription is overdue

[wooden hollow]

ok

[dire nimbus]

And the invoice shows me retrying.

[wooden hollow]

my understanding is that you need to pass in a different payment method and you have 23hours to have a valid payment method otherwise the subscription will get into the terminal state incomplete_expired

[dire nimbus]

Can you tell be what will happen to the invoice then.. I mean status

[wooden hollow]

open

you can see it here https://dashboard.stripe.com/test/events/evt_1OFFKoCQTcpcYTust3r93wTs

[dire nimbus]

When the subscription status to incomplete_expired, what will be the status of invoice. Will able to pay in future?

[wooden hollow]

void

https://stripe.com/docs/billing/subscriptions/overview#payment-window

[dire nimbus]

I am going through the same doc..

[wooden hollow]

Customers have about 23 hours to make a successful payment. The subscription remains in status incomplete and the invoice is open during this time. If your customer pays the invoice, the subscription updates to active and the invoice to paid. If they don’t make a payment, the subscription updates to incomplete_expired and the invoice becomes void.

[dire nimbus]

here it is showing status incomplete when payment fails

[wooden hollow]

that is correct

but the invoice is open

[dire nimbus]

But for me
its overdue

[wooden hollow]

the status on the dashboard and the status in the API aren't necesseraly the same wording

but maybe that's for another subscription

[dire nimbus]

I aagree on that

[wooden hollow]

would you mind sharing the customer ID?

[dire nimbus]

Yess

cus_P3M1pJBet3QF8p - customer ID - I am testing in clock

I checked the subscription status using - postman its past_due

[wooden hollow]

that's a bit strange to be honest

[dire nimbus]

If subscription collection_method=charge_automatically, it becomes past_due when payment is required but cannot be paid (due to failed payment or awaiting additional user actions). Once Stripe has exhausted all payment retry attempts, the subscription will become canceled or unpaid (depending on your subscriptions settings).

this statement comes true- I am doing charge automaticaly - so its pas_due

How many payment retry will happen?

[wooden hollow]

but that shouldn't be the case for the first invoice

[dire nimbus]

I am affraid, if its happens to me only.

[wooden hollow]

I just confirmed with a colleague

the problem is that Subscription Schedules behave a bit differently than the normal subscriptions

https://stripe.com/docs/billing/subscriptions/subscription-schedules#managing:~:text=Unlike when you,at finalization time

[dire nimbus]

Let me go through the doc

How many days will the invoice will get open status? Will this change?

[woeful flicker]

Hi! I'm taking over from my colleague. Please, give me a moment to catch up.

[dire nimbus]

Yes,

[woeful flicker]

Until the due date is reached.

[dire nimbus]

Can you tell me how due_date is calculated

[woeful flicker]

I would need more context for this.

[dire nimbus]

payment got failed. retry also failed.. then how the invoice status change?

What I found is - payment is failed.. tried based on smart try--

After finishing smart try the invoice status - remains open

in the UI its showing failed

[woeful flicker]

Could you please share the Invoice ID?

[dire nimbus]

in_1OFFWYCQTcpcYTusSgTH3Iuq

Where I can find the due_date of invoice?

When I am testing the stripe clock - the subscription status is not changing.. It is in past_due only

[woeful flicker]

https://stripe.com/docs/api/invoices/object#invoice_object-due_date

[dire nimbus]

I have checked 1 month subscription which is in a subscription schedule. After a month the status of subscription not changing - its in past_due, itself..

[woeful flicker]

What't the Subscription ID?

[dire nimbus]

sub_1OFFWYCQTcpcYTusis4h4plQ

[woeful flicker]

You have 2 invoices that are unpaid, that's why the Subscription is past_due

[dire nimbus]

Is the invoice status is unpaid

[woeful flicker]

That's correct.

Sorry, I am struggling to understand what are we trying to achieve here.