johan | Stripe Developers | Page 1

olive pebbleBOT Nov 21, 2023, 12:29 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

johan-connect-onboarding, 18 hours ago, 56 messages

lean whale Nov 21, 2023, 12:29 PM

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👋 happy to help

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would you mind sharing the PI?

blissful lagoon Nov 21, 2023, 12:30 PM

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sure pi_30C4RBPa1r8nZjwyOiHIX5AV

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thanks a lot 🙂

lean whale Nov 21, 2023, 12:38 PM

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I can't seem to find the PI

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would you mind sharing the request ID?

blissful lagoon Nov 21, 2023, 12:54 PM

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it belongs to this account acct_1NQuQ8Pa1r8nZjwy

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I cannot find the request ID

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where do I see this?

lucid knot Nov 21, 2023, 12:56 PM

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Could you please copy and paste the ID?

blissful lagoon Nov 21, 2023, 1:02 PM

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not sure what you mean? what id specifically?

lucid knot Nov 21, 2023, 1:04 PM

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blissful lagoon sure pi_30C4RBPa1r8nZjwyOiHIX5AV

This

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The one you provided contains mistakes that's why we can't find it.

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For example, instead of 0 (on the screenshot) you provided O.

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Could you please just copy it from you Dashboard?

blissful lagoon Nov 21, 2023, 1:06 PM

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pi_3OC4RBPa1r8nZjwy0iHlX5AV

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my bad that should be the one

lucid knot Nov 21, 2023, 1:12 PM

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I see the status here is requires_action: https://dashboard.stripe.com/logs/req_ts0VsB1J04TYQF

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Is this what you're referring to?

#johan