nukesforbreakfast | Stripe Developers | Page 1

wispy stagBOT Nov 17, 2023, 1:33 AM

#

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

nukesforbreakfast, 4 hours ago, 22 messages
nukes-invoice-balance, 1 day ago, 24 messages
nukesforbreakfast, 1 day ago, 3 messages
nukesforbreakfast, 1 day ago, 7 messages

stuck stump Nov 17, 2023, 1:34 AM

#

"However, when I used the feature to schedule the payment" -> do you have the payment intent ID?

gloomy crest Nov 17, 2023, 1:36 AM

#

yep, one second

#

actually, not sure how to get to the payment intent ID

#

I have the invoice ID

#

in_1ODGQVB7kbjcJ8Qq5SKIHMkH

#

the request that shows in the logs to schedule the payment is: req_5Ropwup9zXhn6q

stuck stump Nov 17, 2023, 1:39 AM

#

Or can you tell me how do you "used the feature to schedule the payment" ? are you using invoices API or paymentIntents API?

gloomy crest Nov 17, 2023, 1:40 AM

#

so I created a one off invoice using the invoices API, stripe.Invoice.create

stuck stump Nov 17, 2023, 1:40 AM

#

Ok, do you have the invoice ID?

gloomy crest Nov 17, 2023, 1:40 AM

#

I used my own email as the customer email, and it sent me an email to a hosted payment page

#

on the hosted payment page it allowed me to schedule the payment instead of pay right away

gloomy crest Nov 17, 2023, 1:40 AM

#

stuck stump Ok, do you have the invoice ID?

in_1ODGQVB7kbjcJ8Qq5SKIHMkH

stuck stump Nov 17, 2023, 1:45 AM

#

I opened the hosted invoice page, and it's showing the branding of "City of Testing", I believe this is the connected account, not platform.

#

Are you see something different?

gloomy crest Nov 17, 2023, 1:47 AM

#

it's in the branding of the emails that are sent

#

This is the initial email. This has the correct branding.

stuck stump Nov 17, 2023, 1:48 AM

#

Isn't City of Testing the branding of the connected account?

gloomy crest Nov 17, 2023, 1:49 AM

#

correct

#

which is expected because of on_behalf_of

stuck stump Nov 17, 2023, 1:49 AM

#

Yes, so what's the problem then?

gloomy crest Nov 17, 2023, 1:49 AM

#

the problem is with the next email after I scheduled the payment:

#

it uses the platform's branding instead of the connected account's branding.

stuck stump Nov 17, 2023, 1:51 AM

#

I see,if you download the invoice, does the invoice show the connected account's branding?

gloomy crest Nov 17, 2023, 1:52 AM

#

from the original email?

#

yes

stuck stump Nov 17, 2023, 2:02 AM

#

Ok, it looks like a bug to me. Can you reach out to Support and tell them this problem? They will escalate it to the relevant team. Thanks

gloomy crest Nov 17, 2023, 2:02 AM

#

oh, alright will do. Can I refer them to this thread?

#nukesforbreakfast