#rohitbhargav

1 messages · Page 1 of 1 (latest)

floral spadeBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

harsh leaf
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hi! no, I don't believe we do anything like that, but it would depend on the specific circumstances.

icy thicket
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My subscription status is past overdue

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And I was charged 0.65 dollars

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"id": "in_1OBy3WCQTcpcYTusd8oEThiA",

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This is the invoice id any idea why was it charged

harsh leaf
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are you the merchant or the end-customer?

icy thicket
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I am the merchant

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This is my website

harsh leaf
icy thicket
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Ok

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Can you help me with the above mentioned invoice why was it charges

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Charged*

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"id": "in_1OBy3WCQTcpcYTusd8oEThiA",

harsh leaf
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why shouldn't it have been charged?

icy thicket
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Because my subscription is 10$

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Not 0.65

harsh leaf
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I think you need to read the docs about proration so you fully understand this

icy thicket
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Ok I will go through it

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But please help me why was it charged is it prorated amount

harsh leaf
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if it says "Unused time on X" in the Invoice line item, that is proration

icy thicket
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Ok

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So does the above mention document have it

harsh leaf
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when you move a customer from one plan to another during a billing period, with proration enabled, you generate two items, a discount for unused time on the existing plan, and a charge for remaining time on the new plan.

icy thicket
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Ok

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How can I have live session with stripe dev support where I can do screen share

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..??

harsh leaf
icy thicket
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Okay I want a live screen share as our subscriptions module is not working correctly

harsh leaf
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ok! well that's not something we can do here. If you have paid support if you reach out to your account manager they could maybe help you set that up.

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going back to your specific issue, let me summarise proration for you so you have a better sense of the concepts :

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the canonical way proration works is like this
https://stripe.com/docs/billing/subscriptions/prorations
https://stripe.com/docs/api/invoices/upcoming
https://stripe.com/docs/billing/subscriptions/prorations#preview-proration

The way proration and updates works in Stripe by default is

  • you have a subscription that is from 1 Oct -> 1 Nov for $100
  • on Oct 20 you change to a plan that is $200
  • we generate two prorations
    • a charge for 10 days of $200
    • a refund for 10 days of $100
  • on 1 Nov, the Invoice has three line items, the charge, the refund, and the $200 for the upcoming Nov 1 -> Dec 1.
icy thicket
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Ohh okay thank you

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But the weird thing is the payment did even not go through my subscription is active

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Not*

harsh leaf
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I don't really undestand what you mean

icy thicket
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The customer card did not go through for the payment

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But the subscription is active on stripe account

harsh leaf
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and what subscription ID sub_xxx is that?

icy thicket
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Ya sending

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And it took 0 dollars

harsh leaf
icy thicket
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sub_1O7XBzCQTcpcYTusAH1qnBCX

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Please find this is

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Id*

harsh leaf
icy thicket
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Was it charged by a card

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It was paid by applied balance

harsh leaf
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I don't know what you mean sorry. All the details of all payments for the subscription are available to you on that Dashboard page you can look at yourself.

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You don't need to ask me if Invoices on that Subscription charged a card or used applied balances, all that information is in the Invoice itself if you click into it 🙂

floral spadeBOT
icy thicket
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Ok

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I can see them

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And I totally understand

balmy plank
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👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

icy thicket
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I am only trying to find an answer

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As from yesterday I am trying to to figure out how two subscriptions are created, how 0.65$ was charged

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And how did applied balance pay for an invoice

balmy plank
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please contact https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

icy thicket
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ok