ruthreeswar_03127

[atomic maple]

👋 How can I help?

[grand bramble]

#1168893007441961050 message

Previously we had a conversation with Toby regarding an issue where the Apple pay button not loading even after the domain verfication. Toby asked for the url but it was under development then. I have created an url which will allow you to analyze the issue.

https://books.localzoho.com/portal/cadorg2/secure?CInvoiceID=2-43baa22ef3ea9e6835e78e2c9af54e25a5ff93049fc466ca33ff1d71970821a72275bc63310d13cda8b728f2ee3d81875cb14fdf1968704e271defa5c0ee6682cf55fa6f8b4108e9#/invoices/payment?invoice_ids=2-43baa22ef3ea9e6835e78e2c9af54e25a5ff93049fc466ca33ff1d71970821a72275bc63310d13cda8b728f2ee3d81875cb14fdf1968704e271defa5c0ee6682cf55fa6f8b4108e9

here's the link where the apple pay button is not loading.
(For loading Apple Pay button, Kindly select Apple Pay >> Proceed to Payment)

[atomic maple]

Since the direct charges is used, the domain registration should be done with platform API key with stripe-account header.

From https://stripe.com/docs/payments/payment-methods/pmd-registration:

Using Connect
Connect platforms that create direct charges must use the API to manage domains for their connected accounts, not the Stripe Dashboard.

However, the domain registration of books.localzoho.com on connected account acct_1KdvEUEH3NkdPtNG wasn't registered through platform API key with stripe-account header. I'd recommend deleting the existing domain registration and re-register with the steps here: https://stripe.com/docs/payments/payment-methods/pmd-registration?platform=api#register-your-domain-while-using-connect

[grand bramble]

There's only option to disable the domain. Could please explain the options to remove the verified domain?

[atomic maple]

Ah sorry, my bad! Disabling the payment method domain should be the case

[grand bramble]

Ok. Have re-registered the domain as mentioned in the link. But still the button is not loading

[atomic maple]

I don't see books.localzoho.com being registered in the connected account acct_1KdvEUEH3NkdPtNG using platform key

Which connected account did you register the domain on?

Can you share the code which you registered the domain or the request ID (req_xxx) of the domain registration? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

[grand bramble]

req_rI55MzzpWsxkNd this is the request id

[atomic maple]

This is not the Connect registration. Have you checked the guide here? https://stripe.com/docs/payments/payment-methods/pmd-registration?platform=api#register-your-domain-while-using-connect

Connect registration should use platform secret key with connected account ID as stripe-account header