#Alex Rodriguez
cursive granite
rancid umbra
- There's no way to automatically disable/restrict accounts no. You'd just offboard them
- See: https://stripe.com/docs/disputes/connect
When this happens, the platform can attempt to recover funds from the connected account by reversing the transfer either through the Dashboard or by creating a transfer reversal.
Which part is confusing?
ebon mist
how do I create a transfer reversal through API given a dispute id?
will this include the dispute fee as well?
rancid umbra
how do I create a transfer reversal through API given a dispute id?
Depends how much you're trying to reverse I guess. If the full amount of the original payment, then expand the charge field on the Dispute and use the amount
rancid umbra
will this include the dispute fee as well?
Will what include the fee?
ebon mist
We would like the connect account to pay for the whole thing, the whole disputed amount plus the dispute fee
rancid umbra
Hmm, might not be possible in a reversal to include the fee: https://stripe.com/docs/api/transfer_reversals/create#create_transfer_reversal-amount
As that would then become a sum larger than original transfer
ebon mist
Are you sure making a transfer reversal of the expanded charge from the dispute will result in the money being deducted from the connected accounts funds and back to our platform account? I would intuitively assume that doing that reversal would be like refunding the money to the person that made the payment with the credit card and disputed the payment...
rancid umbra
No it's a reversal of the transfer between the Stripe accounts involved in the payment, not the customer/credit card
ebon mist
cool thank you
rancid umbra
You'd refund the payment if you wanted to return the payment to the customer/credit card
ebon mist
exactly, right I think I got it. So it is possible to reverse the transfer but not to include the dispute fee
Is there a way we can charge our connect accounts for that additionally? Or we'll need to take note of those amounts and bill them separately?
ebon mist
Interesting, thanks I think we've never used this before but sounds like what we need. I suppose doing this from a different region is impossible right?
rancid umbra
Yes standard cross-border limitations apply
ebon mist
cool thanks