fazilhussain015 | Stripe Developers | Page 1

pulsar saddleBOT Nov 10, 2023, 5:20 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

fazilhussain015-connect, 3 hours ago, 18 messages
fazilhussain015, 4 hours ago, 4 messages
fazilhussain015, 1 day ago, 8 messages
fazilhussain015, 1 day ago, 16 messages
fazilhussain015, 4 days ago, 9 messages
fazilhussain015, 4 days ago, 14 messages

woeful wigeon Nov 10, 2023, 5:22 PM

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What do you mean when you say "Stripe is not getting the individual details"? Are you passing them in the API or are you expecting them to be collected by the onboarding flow?

manic vale Nov 10, 2023, 5:23 PM

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im expecting them to be collected by the onboarding

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I feel like I might be overlooking something, which is why it's not being collected. When I pass the capabilities for card payments, they ask for all these informations

woeful wigeon Nov 10, 2023, 5:28 PM

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How are you onboarding these accounts?

manic vale Nov 10, 2023, 5:29 PM

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im creating a custom connect account using api and redirecting user to the generated link by api to onboard the customer

woeful wigeon Nov 10, 2023, 5:31 PM

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How do you generate the links? Can you share an API request ID for this? It will start with req_

Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

manic vale Nov 10, 2023, 5:33 PM

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yes i can let me check this

manic vale Nov 10, 2023, 6:02 PM

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do not close this chat im trying to get the id

woeful wigeon Nov 10, 2023, 6:04 PM

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Threads are closed due to inactivity. You can always ask again in the main channel

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here is the request id req_UjjCh1AOcxvtB0

manic vale Nov 10, 2023, 6:15 PM

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hi

pulsar saddleBOT Nov 10, 2023, 6:16 PM

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woeful wigeon Nov 10, 2023, 6:18 PM

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Okay taking a look at your request and the related account

manic vale Nov 10, 2023, 6:20 PM

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okay thanks

woeful wigeon Nov 10, 2023, 6:22 PM

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So this account was not created with any of the capabilities listed above, you can see that here: https://dashboard.stripe.com/logs/req_4MXWDDZIDJMEd9

manic vale Nov 10, 2023, 6:23 PM

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im creating an account for the individual also
and during the onboarding process customer providing their SSN number.
now using the retrive api im getting the all details of customer but there is no attribute for the SSN just getting this attribute for the SSN ssn_last_4_provided

woeful wigeon Nov 10, 2023, 6:24 PM

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for Express accounts we do not return that data to the Platform

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You as the platform cannot access that data, only verify whether it has been collected

manic vale Nov 10, 2023, 6:24 PM

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but im working with custom method

woeful wigeon Nov 10, 2023, 6:25 PM

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The account in the request you created in of type express though.

manic vale Nov 10, 2023, 6:27 PM

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you can check the connect id
acct_1OAxu8PwP41jZeij

woeful wigeon Nov 10, 2023, 6:29 PM

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That is a different account. Yes you should be able to retrieve these details in the individual property: https://stripe.com/docs/api/accounts/object#account_object-individual

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Wait sorry, you won't see the actual last 4 of their SSN

manic vale Nov 10, 2023, 6:32 PM

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but i think in the custom method stripe allow us to fetch all the details

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as a platform we need this information to identify the entity

woeful wigeon Nov 10, 2023, 6:32 PM

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You can fetch all the details show in the individual property I showed above

manic vale Nov 10, 2023, 6:34 PM

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okay is there any customization available for any specific platform ?
if we request stripe leggaly ?

clear kestrel Nov 10, 2023, 6:34 PM

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Hi there 👋 taking over, as my colleague needs to step away

Can you be more specific about your question? I'm not sure I understand what you're asking

manic vale Nov 10, 2023, 6:35 PM

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i want to get the last ssn number of an individual account created by connect api

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using custom method

clear kestrel Nov 10, 2023, 6:38 PM

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You can't unfortunately. You can only see a boolean value that says whether or not they provided an SSN. This is considered sensitive data and we do not surface it for anyone

manic vale Nov 10, 2023, 6:39 PM

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but as a platform we need this information to identify the customers for the security purposes.

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If we legally request customization from Stripe to get these details, is there any possibility?

clear kestrel Nov 10, 2023, 6:43 PM

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Not that I know of. Obviously if this request is part of a court case or something similar where stripe is legally obligated to provide the info, then they likely would, but you would have to go through our support folks to make that request: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

manic vale Nov 10, 2023, 6:43 PM

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my other question was
for the business_type="company"
stripe not getting the owner individual details such as legal name whose own this company and relationship as we need this information ,
im creating account with these capabilities
'type' => 'custom',
'capabilities' => [
'transfers' => ['requested' => true],
'tax_reporting_us_1099_misc' => ['requested' => true],
'tax_reporting_us_1099_k' => ['requested' => true],
],
'business_type' => 'company',

clear kestrel Nov 10, 2023, 6:43 PM

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There's no way to get that information otherwise

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Did you make a GET request to try and get the Account object? Did that Account object conain any of that info?

manic vale Nov 10, 2023, 6:44 PM

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clear kestrel Did you make a GET request to try and get the Account object? Did that Account o...

for the ssn ?

clear kestrel Nov 10, 2023, 6:47 PM

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No, for the Account object

manic vale Nov 10, 2023, 6:48 PM

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no let me explain you about my question

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im creating a custom connnect account for the business_type="company"
here is the code snipet

$response = $stripe->accounts->create([
'country' => 'US',
'type' => 'custom',
'capabilities' => [
'transfers' => ['requested' => true],
'tax_reporting_us_1099_misc' => ['requested' => true],
'tax_reporting_us_1099_k' => ['requested' => true],
],
'business_type' => 'company',

        'business_profile' => [
            'product_description' => $data['slug'],
        ],
    ]);

$urls = $stripe->accountLinks->create([
'account' => $response['id'],
'refresh_url' => route('get.connect.link', ["slug" => $data['slug']]),
'return_url' => route('bankdetails.compaign', $data['slug']),
'type' => 'account_onboarding',
]);
im redirecting customer to the url created by this api.
when customers goes to this url they provide their business details.
my question is why stripe not getting the individual details such as whose own this company or leggal name of person whose putting business information

clear kestrel Nov 10, 2023, 6:55 PM

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Do you have an account ID of an example account where this is happening?

manic vale Nov 10, 2023, 6:55 PM

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let me create one for you

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look at this
acct_1OAxzuPuI823FpJl

clear kestrel Nov 10, 2023, 6:59 PM

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Did you visit the URL that was generated when you created the Account Link? It doesn't look like you did.

manic vale Nov 10, 2023, 7:03 PM

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recently i have completed the onboardin process for this ID
acct_1OAzOLQ6fX5TRuKh

clear kestrel Nov 10, 2023, 7:08 PM

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What do you mean "completed the onboarding process"? Can you try to be more specific? What did you actually do? What steps did you take? What information did you fill out? What did it look like?

manic vale Nov 10, 2023, 7:09 PM

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@clear kestrel yeah sure let me show the screenshot

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WhatsApp_Image_2023-11-10_at_21.58.46_41aee1eb.jpg

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please look at this

clear kestrel Nov 10, 2023, 7:09 PM

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How did you get to that page?

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That looks like a 3rd party page. Are you using a plugin or a connector to generate that page?

manic vale Nov 10, 2023, 7:10 PM

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no

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as i mentioned above

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im creating a url using stripe api

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to redirect customer for the onboarding process

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im talking about the connnect custom onboarding process

clear kestrel Nov 10, 2023, 7:13 PM

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Can you provide that URL for me here so I can see the page you're seeing?

manic vale Nov 10, 2023, 7:13 PM

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yes i can

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https://connect.stripe.com/setup/c/acct_1OB0AMPpuEz4jGQ4/R1SuwTsQzR6j

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@clear kestrel could you please assist me with the priority?

manic vale Nov 10, 2023, 7:16 PM

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manic vale https://connect.stripe.com/setup/c/acct_1OB0AMPpuEz4jGQ4/R1SuwTsQzR6j

i have created new one for you

clear kestrel Nov 10, 2023, 7:17 PM

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That one looks like it goes straight to the redirect. Can you create a new one without opening the link on your end?

manic vale Nov 10, 2023, 7:17 PM

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i did not opened this

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i have create a new one again
https://connect.stripe.com/setup/c/acct_1OB0DhPrEWnxgRpE/n2xj5RonkAmb

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may be it consider as opened when i share on this platform

clear kestrel Nov 10, 2023, 7:21 PM

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It's redirecting me here: http://127.0.0.1:8000/fundraiser/campaign/get-connect-link?slug=tratamiento-medico-rehabilitador-alberto-rentero

Can you share:

a video of you going through the onboarding flow, and
a request ID for the request you made that created the Account Link (here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request)

manic vale Nov 10, 2023, 7:27 PM

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i think we are not at the same point

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as already i have provided you all of the information

clear kestrel Nov 10, 2023, 7:28 PM

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Not the information I just requested. That's not anywhere in the thread

manic vale Nov 10, 2023, 7:28 PM

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Yeah but related to the process

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could you please look at this code snipet ?

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$response = $stripe->accounts->create([
'country' => 'US',
'type' => 'custom',
'capabilities' => [
'transfers' => ['requested' => true],
'tax_reporting_us_1099_misc' => ['requested' => true],
'tax_reporting_us_1099_k' => ['requested' => true],
],
'business_type' => 'company',

        'business_profile' => [
            'product_description' => $data['slug'],
        ],
    ]);
    $urls =  $stripe->accountLinks->create([
        'account' => $response['id'],
        'refresh_url' => route('get.connect.link', ["slug" => $data['slug']]),
        'return_url' => route('bankdetails.compaign', $data['slug']),
        'type' => 'account_onboarding',
    ]);

clear kestrel Nov 10, 2023, 7:32 PM

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That's not helpful. The code snippet doesn't tell me what selections you made during the onboarding process

manic vale Nov 10, 2023, 7:33 PM

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what selection you are talking about ?

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okay could you please tell me who will issue and handle the 1099 form ? platform or stripe ?

clear kestrel Nov 10, 2023, 7:37 PM

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When you navigate to the onboarding flow and submit the name, phone number, website url, etc.

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okay could you please tell me who will issue and handle the 1099 form ? platform or stripe ?
We don't have a lot of context about non-developer questions in this channel. I would recommend reaching out to our support folks here: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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