#kristians
marsh jewel
tawdry magnet
Can you share an example?
quiet knot
ok
trim cargo
Not really bad dev principles and it on live 😄 But the issue is they we set up stripe subscriptions with a 7 day free trial. First charge when creating subscription is 0 charge but then if the user while still on free trial phase cancels his/hers subscription they are charged for one month
trim cargo
Then I can see that stripe has reducted that amount but haven't retured charged amount
Thanks in advance sarthak
tawdry magnet
I need an example ID please. Perhaps sub_xxx
Without an example of the behaviour you're describing we can't really progress
trim cargo
sub_1OAJ76Gl8Ny2D5ZRgDpeRjya
tawdry magnet
Ok, and what seems to be the issue? The subscription started in a trial, the trial ended. However that doesn't automatically cancel/end the subscription
We'll continue to bill the provided payment details unless explicitly cancelled
That was only done here: https://dashboard.stripe.com/logs/req_8eNVFjaRoZ0dPI
After the payment
trim cargo
It's explictly canceled and not even showing up in subscriptions anymore
tawdry magnet
Yeah, it was cancelled after the payment was taken. Sure, seems expected
If you want to cancel the subscription at the end of the trial then you should send cancel_at_period_end: true when you create your subscription
trim cargo
There was no need for payment as user was still on free trial
tawdry magnet
There was no need for payment as user was still on free trial
No, they weren't. The trial ended on 2023-11-08 21:17:44 so we generated a new invoice: https://dashboard.stripe.com/events/evt_1OAJ8DGl8Ny2D5ZRG2MCfPFM
trim cargo
And how long does it take for proportian adjustement to be sent back to users card. (need to write few emails 😄 ) I has to done manually
tawdry magnet
Payment was automatically attempted as we had a payment method on file for the customer. Nothing is unexpected here
tawdry magnet
And how long does it take for proportian adjustement to be sent back to users ca...
We don't refund proration adjustments automatically. They're applied to the customer balance. If you want to refund that, it's a seperate action you need to take
trim cargo
Any way to prevent it? As that is a bad user experience if we charge them if they leave while still on free trial?
tawdry magnet
But you didn't charge them while on a free trial. The free trial ended.
You created the subscription here with the trial_end parameter: https://dashboard.stripe.com/logs/req_eNHomc4HnluqWu
When that time hits the trial ends, and we automatically start a new billing cycle and generate an invocie at the price/plan you set on creation. We automatically attempt to pay that invoice if the customer and/or subscription has a saved card (which in this example does)
trim cargo
Let me check the code them 😄
tawdry magnet
If you want the subscription to cancel when the free trial ends to prevent any payments then use cancel_at_period_end: true on crearion
But nothing here is unexpected
tawdry magnet
np