#testing_83560
obtuse perchBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- testing_83560, 3 hours ago, 7 messages
- testing_83560, 2 days ago, 15 messages
haughty talon
This comes only in ideal
is it a problem with ideal payment method
merry bronze
Hmm not sure. When you create the PaymentIntent are you also confirming them?
Any example PaymentIntent Id? pi_xxx
haughty talon
No the payment intent is not create I just get a error message
I can share the request id req_5VljfgdECkeAKU
The rest of the payment methods work fine but only ideal randomly gives out this error.
?
split nova
👋 taking over for my colleague. Let me catch up.
split nova
that request failed with this error https://stripe.com/docs/error-codes#payment-method-not-available
oh wait
haughty talon
Yes I saw the error, I just want to know what was the reason for it .
split nova
yes I'm trying to figure that out
split nova
still looking into this, it's not a straightforward error to be honest
proud elk
sounds like iDEAL was just having a temporary outage at the time you tested, as the error implies.
haughty talon
But its been that way since the past few days where it randomly shows the error,
proud elk
hmm, strange. I'd suggest opening a support ticket at https://support.stripe.com/?contact=true sharing all the failed examples so we can dig into what might be happening! the code/API calls you're making seem normal.
haughty talon
ok
haughty talon
Any example PaymentIntent Id? pi_xxx
pi_3OA7HxLXtud4FhQC1Es3VGRz
pi_3OA2qZLXtud4FhQC1cGlDxWm
haughty talon
pi_3OA7HxLXtud4FhQC1Es3VGRz
This one failed
haughty talon
pi_3OA2qZLXtud4FhQC1cGlDxWm
This one succeeded
proud elk
@haughty talontry what I suggested in my last message and confirm if that fixes the issue or not
haughty talon
ok
Its the same
one payment succeeded normally.
I tried creating another immediately and it returned the same error
proud elk
are you sure you changed what I said?
I'm looking at your account and you don't seem to have set a name. Make sure you change it and then scroll to the bottom of the page and save the change. https://dashboard.stripe.com/settings/public
if you keep having trouble please open a support ticket and we can dig in!
obtuse perchBOT