anil_15200 | Stripe Developers | Page 1

sweet sunBOT Nov 7, 2023, 3:55 AM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

anil_15200, 16 hours ago, 15 messages
anil_15200, 16 hours ago, 79 messages
anil_15200, 20 hours ago, 37 messages

cobalt parcel Nov 7, 2023, 3:57 AM

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Yeah we noticed your case and will assist over there

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Just to confirm, did you see Jack comment here and how did you improve from there?

Ok, I found the request req_y2T8JGWTSUWBj3 where it returned 403. GET /v1/financial_connections/sessions/fcsess_1O7zwRGRd2ScYFQJ2TJXSgYQ
fcsess_1O7zwRGRd2ScYFQJ2TJXSgYQ was created in another account acct_1NvRI8GRd2ScYFQJ, but you were trying to acceess it in acct_1O7x2SGhEB0pH1mo

neat maple Nov 7, 2023, 4:17 AM

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cobalt parcel Yeah we noticed your case and will assist over there

Yeah i have checked, but i didn't understand

cobalt parcel Nov 7, 2023, 4:22 AM

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Have you tried to remove the Stripe Account header to call the API against acct_1O7x2SGhEB0pH1mo? Please provide the request Id for it

neat maple Nov 7, 2023, 4:33 AM

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I was doing that before, but as per the previous chat, they told me to add Stripe Account Header, then i have added that, before i was getting this error

cobalt parcel Nov 7, 2023, 4:34 AM

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Ok, can you find the request id when you do that?

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In the account acct_1O7x2SGhEB0pH1mo

neat maple Nov 7, 2023, 4:41 AM

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req_Aj83MtP9cKtklj

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cobalt parcel Nov 7, 2023, 4:44 AM

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Hmm okie

neat maple Nov 7, 2023, 4:44 AM

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And if i try to access with passing account header

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req_sX0Z85Gy2w4m69

cobalt parcel Nov 7, 2023, 4:46 AM

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Can you follow up on the support case you already have with us? Include these 2 requests id:

req_y2T8JGWTSUWBj3 without Account Header
req_sX0Z85Gy2w4m69 with Account Header
And we will look closer into it

neat maple Nov 7, 2023, 4:46 AM

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I have email on support, but didn't get any reply

cobalt parcel Nov 7, 2023, 4:47 AM

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Can you share again the email address you used, or the title?

neat maple Nov 7, 2023, 4:48 AM

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support-reply@stripe.com
Subject -: RE: Chat from Anil Kumar (anilk@bitclu.com)

cobalt parcel Nov 7, 2023, 4:51 AM

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Okie I found the mail. It's on its track. We will be looking at it shortly

neat maple Nov 7, 2023, 4:51 AM

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Do you think any other additional information required for this case from my side?

sweet sunBOT Nov 7, 2023, 4:51 AM

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cobalt parcel Nov 7, 2023, 4:52 AM

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No it's fine, I left a note and it should be handled soon

#anil_15200