#alpha_mouse
cosmic sail
Hi there!
To avoid this type of error we recommend setting the source_transaction parameter: https://stripe.com/docs/api/transfers/create#create_transfer-source_transaction
shadow hareBOT
azure flare
👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!
weak pumice
Hi, yes, I still have a follow up question, what should have been used for source_transaction for the case of dispute reinstatement? The dispute in question is du_1NngP0FgNLsBpw0PrkxaPTAE. Should txn_1O7f81FgNLsBpw0Pggzm1Tjc have been used?
Also, now that that transaction funds were already paid out, should we just wait till the needed sum becomes available on our balance once again from other transactions?
azure flare
source_transaction is the Charge ID ch_xxx
Also, now that that transaction funds were already paid out, should we just wait till the needed sum becomes available on our balance once again from other transactions?
https://support.stripe.com/questions/handling-negative-balances-in-your-stripe-account
weak pumice
source_transaction is the Charge ID `ch_xxx`
That's what I thought, but I'm having trouble figuring out what what exactly to use in case of a dispute. An id of the original disputed transaction?
weak pumice
We're attempting a transfer to reinstate disputed transaction, because the dispute was won
azure flare
oh so you got your money back and now you want to restore it to the connected account?
weak pumice
yes, that's correct
azure flare
did you do a transfer reversal when the dispute happened?
weak pumice
Yes, trr_1NngPFFgNLsBpw0P3fGtItFZ
azure flare
unfortunately it seems that we don't offer an elegant and straightforward solution to the issue
possible workaround solutions include
- (only really works well if your platform is on manual payouts) you can accumulate a balance to pay back
- don't reverse the transfer until after the dispute has been won or lost so you don't have to reverse the reversal
- 'make a note' in your system that you 'owe' that connected account some money and fix them up some other way, like charging them less application fees on their next few payments
- send them money outside of Stripe
weak pumice
Thanks for looking this up. Regarding the first option, why exactly payouts being manual is important? Do you approximately mean that if the payouts are automatic we don't ever have any balance that can be used for such transfers to connected accounts?
If so, would adding funds to our balance from the bank help?
drifting cipher
Hi! I'm taking over from my colleague. Please, give me a moment to catch up.
Just to summarise my understanding, you want to "refund a refund"? And the transfer to the CA didn't take place? Correct?
weak pumice
Yes, that's right. So I'm trying to understand why exactly did it not succeed and what to do better
drifting cipher
You just need to do an extra step on your own and transfer the funds to the Connected Account again: https://stripe.com/docs/api/transfers/create
weak pumice
Yes, that's what we tried to do, but it failed saying balance_insufficient (req_D5cLQBKGvctlLK), and I'm not sure why is it not sufficient
drifting cipher
Are you sure it wasn't transfered already?
weak pumice
These transfers are attempted in the handling of dispute won webhook. So far they've failed evt_3NL61yFgNLsBpw0P18LYQwpE.
I've also looked at the corresponding CA transactions and didn't see anything resembling this transfer amount
drifting cipher
Does your Platform has the required amount in balance?
weak pumice
That's a good question. Overall - yes. Though the sum "available" is less than that. So maybe we do need to wait till some of the "pending" becomes available.
One of the question that your colleague unfortunately didn't have time to answer was, if we were to top up our platform balance from bank, will this top-up amount become available right away? i.e. would it help to do that?
drifting cipher
Yes, you can either wait or top up the account.
weak pumice
I think I've leaned everything I needed, thanks!
drifting cipher
Happy to help.