jcodog-account-support

[maiden carbon]

@primal ibex :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

[primal ibex]

I’m pretty sure this is technical as Fourthwall is offering a similar solution as does bio link through stripe and they don’t get flagged but my products are?

[livid escarp]

It's account related I'm afraid. We cannot help here

[primal ibex]

So it’s not something with how I’ve set up the platform products in code? Ok thanks… do you know when live chat will be back up with support?

[livid escarp]

I'm not sure what you mean by 'flagged as crowdfunding'

Who's flagging what?

If your Stripe account is being rejected, then that's nothing to do with your integration/code and you need to speak to support

[primal ibex]

It doesn’t tell me any products but when I generate a “client” page it creates three donation tier subscriptions and a tipping “customer selects” product as <client user name> donation <tier/tipping>

When those products are there, I get flagged as a crowdfunding business, when I remove them I get accepted again.

I’ve used stripe to sell saas apps for a couple years now with no issue until I made this saas platform.

[livid escarp]

Yeah I still don't understand who/what is flagging you. As I said if this is related to your Stripe account then we cannot help here

[primal ibex]

The automated stripe check? It sent me an email that said my account would be terminated due to products under a crowdfunding category. But when I remove anything related to this platform I don’t get flagged.

Is it the fact it’s creating a customer chooses price and subscriptions tagged as donations?

[livid escarp]

Yep, then you need to speak to support

[livid escarp]

Not something we'd know about, but I doubt it