danielandrade_89801 | Stripe Developers | Page 1

hidden flaxBOT Oct 26, 2023, 1:10 PM

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outer fossil Oct 26, 2023, 1:12 PM

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Hello

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Do you have an example I can look at?

cunning quest Oct 26, 2023, 1:16 PM

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yes, I have two reported cases

outer fossil Oct 26, 2023, 1:16 PM

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Can you provide the PaymentIntent ID?

cunning quest Oct 26, 2023, 1:18 PM

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pi_3O5S6FKxEqURugiZ2qoF0Mhj and pi_3O4McWKxEqURugiZ2rk9d3vx

outer fossil Oct 26, 2023, 1:19 PM

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Thanks taking a look at those

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Okay so the first one just looks like a generic decline from the issuing bank.

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We just relay this decline here -- to get more information on why the decline occurred the customer would have to talk to the issuer.

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The second one was never confirmed.

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So there was no actual payment attempt

cunning quest Oct 26, 2023, 1:26 PM

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hmm.. in both cases we had the same message: when the clients were in validation step, they received this "fraud" notification. The second pi, when the client received the message he drop because was scary by the message. The first pi is a issue replication from our team so we moved ahead to try the payment

outer fossil Oct 26, 2023, 1:26 PM

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Hmm okay what do you mean by "this fraud notification"?

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What is that exactly?

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Do you have a screenshot?

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It sounds like it is potentially a push notification coming from the issuing bank?

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We don't send notifications like that to end-customers so it almost definitely is not coming from us.

cunning quest Oct 26, 2023, 1:28 PM

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outer fossil It sounds like it is potentially a push notification coming from the issuing ban...

yes.. looks like it was from the bank

outer fossil Oct 26, 2023, 1:28 PM

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Ah okay yeah

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So unfortunately we have no control over that

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Best thing is for the customer to reach out to their bank and discuss with them.

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You could also try reaching out to that issuing bank though it may be hard to get much contact with them without being a customer

cunning quest Oct 26, 2023, 1:30 PM

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hmmm.. my colleague said that her card was immediatly blocked and she needed to verify the transaction manually from internet banking app

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to make the attempt

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and the message was sth like "The merchant is not verified"

outer fossil Oct 26, 2023, 1:32 PM

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Yeah that is still coming from the issuer.

cunning quest Oct 26, 2023, 1:32 PM

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one last thing.. we changed the payment processor recently

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so is there a change that the new integration with Stripe impacted somehow on how the bank reads the attempts?

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because this didn't happen before when we were using the old partner

cunning quest Oct 26, 2023, 1:34 PM

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cunning quest one last thing.. we changed the payment processor recently

we changed from direct integration to enable the iframe in the page

outer fossil Oct 26, 2023, 1:36 PM

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No the integration you use with Stripe has no affect really.

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We pass along the same merchant information

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Unless you updated that.

cunning quest Oct 26, 2023, 1:38 PM

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outer fossil Unless you updated that.

what you mean?

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the account details? I guess the only thing we changed was the Statement Descriptor, but I suppose shouldn't impact

outer fossil Oct 26, 2023, 1:43 PM

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I mean it could impact in the sense that the SD is passed to the bank

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But yeah overall this shouldn't change much

cunning quest Oct 26, 2023, 1:46 PM

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hmmm.. ok.. I'll try reach out to the bank.. thank you very much!! loved this channel 🙂

#danielandrade_89801