bumbzor | Stripe Developers | Page 1

remote quartzBOT Oct 26, 2023, 8:36 AM

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Hello bumbzor, we'll be with you shortly! Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
• bumbzor-webhook-apiversion, 11 hours ago, 19 messages

low mango Oct 26, 2023, 8:36 AM

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Hi there!

onyx comet Oct 26, 2023, 8:36 AM

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hey

low mango Oct 26, 2023, 8:36 AM

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Can you share a concrete example of the issue?

onyx comet Oct 26, 2023, 8:36 AM

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can I send you a private message with a screenshot ? it has some PII

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I would like to send you the screenshot to see the log entries

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as a private message if possible

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we suspect it might be something related to the API version on the account but we would like to confirm.

low mango Oct 26, 2023, 8:38 AM

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If you want a private conversation, you should talk to Stripe support directly: https://support.stripe.com/contact
Here on Discord we only do support in public.

onyx comet Oct 26, 2023, 8:38 AM

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I only wanted to send you the screenshit in private. we can talk about it here

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I wil try and type it here . gimme one sec

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Ok here it is .

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First entry is a flow for a purchase on Site A where it works just fine. The second one is on Site B but notice the events are missing in Site B and the setup intent part is missing on Site B. Events below:

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SITE A FLOW:

x@x.com is a new customer
A new payment pi_123456 for $100 USD was created
The payment pi_123456 for $100 USD requires you to take action in order to complete the payment
x@x.com was charged $100 USD
The payment pi_123456 for $100 has succeeded
A  card payment method ending in 1234 was attached to customer cus_Ospn
A new SetupIntent seti_1053j has succeeded
x@x.com subscribed to professional-pass_100_year


SITE B FLOW
y@y.com is a new customer
A new payment pi_3O52Ma for 39.20 EUR was created
The payment pi_3O52Ma for 39.20 EUR requires you to take action in order to complete
y@y.com was charged 39.20 EUR
The payment pi_3O52Ma for 39.20 has succeeded
A card payment method ending in 1234 was attached to customer cus_Osny

low mango Oct 26, 2023, 8:47 AM

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and the setup intent part is missing on Site B
Can you clarify what exactly is missing?

onyx comet Oct 26, 2023, 8:47 AM

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the only thing we could find is that Site B has the API version set to 2023-10-16 in Stripe. while in our API code we send 2020-03-02

low mango Oct 26, 2023, 8:47 AM

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You mean this A new SetupIntent seti_1053j has succeeded?

onyx comet Oct 26, 2023, 8:47 AM

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Yes.

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A new SetupIntent seti_1053j has succeeded
x@x.com subscribed to professional-pass_100_year

low mango Oct 26, 2023, 8:47 AM

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Can you share the full ID of the SetupIntent?

onyx comet Oct 26, 2023, 8:47 AM

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for site b?

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I only have it for site A

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where it worked fine.

low mango Oct 26, 2023, 8:48 AM

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Yes can you share it for A?

onyx comet Oct 26, 2023, 8:49 AM

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seti_1O53jWHeKI7xu5z9dw1Nnroe

low mango Oct 26, 2023, 8:49 AM

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That's ID doesn't exist. You may have copy-pasted it wrong?

onyx comet Oct 26, 2023, 8:49 AM

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let me check.

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Screenshot_2023-10-25_at_12.29.33_PM.png

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thats site A that wors fine

low mango Oct 26, 2023, 8:57 AM

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If you see this:

A new SetupIntent seti_1053j has succeeded
It means your code is creating a SetupIntent for site A. Is your code also creating a SetupIntent for site B?

onyx comet Oct 26, 2023, 8:58 AM

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yes it's the same exact code

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this is site B

Screenshot_2023-10-25_at_12.30.11_PM.png

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its the exact code that everyone runs (eCommerce integration)

low mango Oct 26, 2023, 8:59 AM

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Can you share the SetupIntent ID? With just screenshots I can't really help.

onyx comet Oct 26, 2023, 9:01 AM

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this is the one as in the screenshot seti_1O53jWHeKI7xu5z9dw1Nnroe

low mango Oct 26, 2023, 9:03 AM

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That ID doesn't exist. I think that's the correct one: seti_1O53jWHeKl7xu5z9dw1Nnroe

onyx comet Oct 26, 2023, 9:03 AM

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after the K you think it's an l ?

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to me it looks like a capital i

low mango Oct 26, 2023, 9:05 AM

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This SetupIntent was created when your code created a Subscription here: https://dashboard.stripe.com/logs/req_H0x120EUULQWvA

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But I'm not sure why...

onyx comet Oct 26, 2023, 9:09 AM

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so Site A is working as it should. the problem was with Site B. That is the customer that seems to be missing the entire Subscription part

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the only difference is that the Site B API version is newer than what we send in our api calls.

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and from my understanding our code listens for the Webhook event from stripe and then it cretes the subscriptions part.

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so what we figured is that the Webhook from site b is "different" than from site A becuase of the API version and that fails to initiate the subscription creation process.

remote quartzBOT Oct 26, 2023, 9:13 AM

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graceful hedge Oct 26, 2023, 9:14 AM

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👋 taking over for my colleague. Let me catch up.

onyx comet Oct 26, 2023, 9:15 AM

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sure thing!

graceful hedge Oct 26, 2023, 9:17 AM

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let's take a step back

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I really think your integration path isn't optimized at all

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A new payment pi_123456 for $100 USD was created
The payment pi_123456 for $100 USD requires you to take action in order to complete the payment
x@x.com was charged $100 USD
The payment pi_123456 for $100 has succeeded
A  card payment method ending in 1234 was attached to customer cus_Ospn
A new SetupIntent seti_1053j has succeeded
x@x.com subscribed to professional-pass_100_year```
this flow is wrong

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you shouldn't be doing PI + SI and then creating the subscription

onyx comet Oct 26, 2023, 9:18 AM

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from what I know this is how our code integration works and it' Stripe approved.

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can you check one thing on your end

graceful hedge Oct 26, 2023, 9:19 AM

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onyx comet from what I know this is how our code integration works and it' Stripe approved.

Stripe approved? what do you mean?

onyx comet Oct 26, 2023, 9:19 AM

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https://dashboard.stripe.com/customers/cus_OsnyOJNKU8DqDn for that customer. which is one that is affected. was there a Webhook sent to the "we_1LXRHoBEIvddyjrEbQNCKj4t" endpoint?

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

graceful hedge Oct 26, 2023, 9:20 AM

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@onyx comet please let's take a second here, before jumping the gun. Consider this as an opportunity to review the existing workflow and improving it for both your sites

onyx comet Oct 26, 2023, 9:20 AM

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got it

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so you're saying we shouldnt have the Payment Intent and then the Setup Intent flow ?

graceful hedge Oct 26, 2023, 9:28 AM

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not at all

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if you have a PI you can just add setup_future_usage param which is the same as doing SI

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and in all cases, since your end goal is to create a subscription

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you shouldn't be using PIs in the first place

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you should create the subscription and use it's latest_invoice.payment_intent.client_secret on the front end to capture the payment method

onyx comet Oct 26, 2023, 9:32 AM

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ok

graceful hedge Oct 26, 2023, 9:33 AM

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this is explained here https://stripe.com/docs/billing/subscriptions/build-subscriptions?ui=elements

Build a subscriptions integration

Create and manage subscriptions to accept recurring payments.

onyx comet Oct 26, 2023, 9:34 AM

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ok thaks. will check tha

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thanks for the assist here!

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can I have one last request if I mayt

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I am looking through all these customers with the issue, and I wanted to ask if there is a specific test card that can follow the same flow that these users had

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I am looking in the dashboard at pi_3O4roEBEIvddyjrE0I8IVNU3

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It seems at 23:06 there was a failed transaction because of 3DS

graceful hedge Oct 26, 2023, 9:40 AM

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onyx comet can I have one last request if I mayt

yes sure

onyx comet Oct 26, 2023, 9:40 AM

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I am wondering if because of that failed attempt our code somehow stops processing.

graceful hedge Oct 26, 2023, 9:40 AM

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https://stripe.com/docs/testing#regulatory-cards

Test payment methods

Use test cards to validate your Stripe integration without moving real money. Test a variety of international scenarios, including successful and declined payments, card errors, disputes, and bank authentication. You can also test non-card payment methods and redirects.

onyx comet Oct 26, 2023, 9:42 AM

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Yeah I know but I am not sure which specific card could do this exact flow

graceful hedge Oct 26, 2023, 9:43 AM

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https://stripe.com/docs/testing#regulatory-cards:~:text=3D Secure authentication is required%2C but the 3D Secure lookup request fails with a processing error. Payments are declined with a card_declined failure code. By default%2C your Radar rules request 3D Secure authentication for this card.

Test payment methods

Use test cards to validate your Stripe integration without moving real money. Test a variety of international scenarios, including successful and declined payments, card errors, disputes, and bank authentication. You can also test non-card payment methods and redirects.

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this could be one that fits your needs

onyx comet Oct 26, 2023, 9:44 AM

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ok will try that one thank you!

#bumbzor