shaz-terminal-ios | Stripe Developers | Page 1

wheat heathBOT Oct 23, 2023, 5:48 PM

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Hello shazuddinkhan, we'll be with you shortly! Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
• sh-terminal-readerlanguage, 6 days ago, 15 messages
• shazuddinkhan, 6 days ago, 4 messages

thin chasm Oct 23, 2023, 5:56 PM

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shaz-terminal-ios

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@wind gust sorry for the delay. You should be able to use https://stripe.dev/stripe-terminal-ios/docs/Classes/SCPTerminal.html#/c:objc(cs)SCPTerminal(im)clearReaderDisplay

wind gust Oct 23, 2023, 5:57 PM

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I tried that and it is not working

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it does not give me any error as well

thin chasm Oct 23, 2023, 5:58 PM

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so nothing happens until after you insert a card in the reader (or dip)?

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My colleague is asking if you're certain you're connected to the right device and calling that only after the connection has been established?

wind gust Oct 23, 2023, 5:59 PM

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Card reader accepts the card but in my case, app was restarted and card reader is still showing old amount

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since app is restarted, card reader is not connected, and it gives me error when it connects, it says card reader is in use (becuase i use failInUse in the config)

wind gust Oct 23, 2023, 6:01 PM

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thin chasm My colleague is asking if you're certain you're connected to the right device an...

I even tried that as well and it did not do anything

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I use the following syntax

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Terminal.shared.clearReaderDisplay { error in }

wind gust Oct 23, 2023, 6:03 PM

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wind gust since app is restarted, card reader is not connected, and it gives me error when...

if that situation happen, user is stuck and can't do anything except to restart the card reader

thin chasm Oct 23, 2023, 6:04 PM

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https://stripe.dev/stripe-terminal-ios/docs/Classes/SCPInternetConnectionConfiguration.html#/c:objc(cs)SCPInternetConnectionConfiguration(py)failIfInUse are you using this?

wind gust Oct 23, 2023, 6:05 PM

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yes

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I set it true

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Do you have any sample code for clearReaderDisplay?

thin chasm Oct 23, 2023, 6:09 PM

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I'm not sure I understand what you're asking I'm sorry. Like right now the problem is that you are trying to connect to a reader that's in use after your app crashed, but you're explicitly saying "don't connect to a reader already in use" so it's obviously failing.
What you need to do is not pass failIfInUse in this situation

wind gust Oct 23, 2023, 6:11 PM

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if failIfInUse set to false then it works, I can live with that, however in certain cases, card reader need to be cleared and clearReaderDisplay is not working so I am asking if you have a sample code

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also this method "Only available for the Verifone P400 and BBPOS WisePOS E."

merry yoke Oct 23, 2023, 6:14 PM

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Hello! What model reader(s) are you using?

wind gust Oct 23, 2023, 6:14 PM

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BBPOS WisePOS E

merry yoke Oct 23, 2023, 6:14 PM

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We don't have sample code for this method as far as I know, but it should be nothing more than Terminal.shared.clearReaderDisplay()

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That's one of the readers that supports this method.

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Why did you paste in that part from the docs about support?

wind gust Oct 23, 2023, 6:16 PM

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because I may need solution for other readers as well like Stripe Reader S700

merry yoke Oct 23, 2023, 6:16 PM

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One thing I want to clarify is that clearReaderDisplay will only work when you're connected to the reader. If you're not connected to the reader you can't clear its display.

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This will also work on the S700, it just hasn't been added to the documentation yet.

wind gust Oct 23, 2023, 6:17 PM

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I tested when i am connected to the reader and it is not working

merry yoke Oct 23, 2023, 6:17 PM

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Can you provide more details than "not working"? Are you seeing an error?

wind gust Oct 23, 2023, 6:17 PM

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is there any configuration need to be done with collectPaymentMethod?

merry yoke Oct 23, 2023, 6:17 PM

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No.

wind gust Oct 23, 2023, 6:17 PM

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it does not do anything, no error

merry yoke Oct 23, 2023, 6:18 PM

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Immediately before you call clearReaderDisplay what is Terminal.connectionStatus?

wind gust Oct 23, 2023, 6:19 PM

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I did not use that function, but it just display the amount on the reader and I provide the cancel button and in the action of cancel buttong I am cleardisplay method

merry yoke Oct 23, 2023, 6:19 PM

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Did not use which function?

wind gust Oct 23, 2023, 6:19 PM

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Terminal.connectionStatus

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I meant to check the status

merry yoke Oct 23, 2023, 6:19 PM

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Right, I'm asking you to log the value of that.

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To debug the issue.

wind gust Oct 23, 2023, 6:20 PM

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Okay, I will do that and get back to you

merry yoke Oct 23, 2023, 6:20 PM

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After you add that logging to your code can you share your code here?

wind gust Oct 23, 2023, 6:20 PM

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sure

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I should be able to provide the details later, it that okay?

merry yoke Oct 23, 2023, 6:21 PM

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We provide support in realtime on Discord and close idle threads. Do you know how much later?

wind gust Oct 23, 2023, 6:22 PM

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I have 2 meetings back to back, so I can't do it now, it will be after 4:30 pm EDT

merry yoke Oct 23, 2023, 6:22 PM

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This thread will be closed by then, but you can come back and start a new thread by asking your full question in #dev-help.

wind gust Oct 23, 2023, 6:22 PM

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okay

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also one more question

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Reader BBPOS WisePOS E, it restarts everyday, is it normal?

merry yoke Oct 23, 2023, 6:23 PM

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Yes, that's expected and normal. It restarts for PCI compliance reasons.

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See the note at the bottom of this page: https://stripe.com/docs/terminal/smart-readers#reader-software-updates

wind gust Oct 23, 2023, 6:24 PM

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and also if you can answer that would be great.. like volumn button does not work

merry yoke Oct 23, 2023, 6:24 PM

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Smart readers restart every day at midnight for PCI compliance, and disconnect from the POS app every morning.

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Volume button?

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Not sure I understand.

wind gust Oct 23, 2023, 6:24 PM

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when we tap, there is beep sound, that is too loud

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i tried to use the volume buttons on the left side, but nothing happens. I am curious if I get the defective reader

merry yoke Oct 23, 2023, 6:25 PM

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That sound cannot be changed.

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It's not defective, it's doing that by design.

wind gust Oct 23, 2023, 6:25 PM

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why we have volumn buttons 🙂

merry yoke Oct 23, 2023, 6:26 PM

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I can't say, I didn't design it.

wind gust Oct 23, 2023, 6:26 PM

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okay

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Thank you for the details

#shaz-terminal-ios