yonatan3455 | Stripe Developers | Page 1

opal helmBOT Oct 23, 2023, 10:54 AM

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Hello yonatan3455, we'll be with you shortly! Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
• yonatan3455, 0 days ago, 6 messages

loud dove Oct 23, 2023, 10:54 AM

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hi! do you have more context like the exact customer ID cus_xxx, what you'e seeing and what you expected to see instead?

rapid harness Oct 23, 2023, 10:56 AM

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this is the customer id: cus_O1fFCyMifjqDWl
The subscription is cancelled on oct 20, but there an invoice payed on Oct 22, and the user claims they re activated the subscription

loud dove Oct 23, 2023, 10:56 AM

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yes, it's possible for customers to pay an open Invoice after a subscription is cancelled, generally it's recommened to explicitly void all open Invoices when cancelling a subscription as well

rapid harness Oct 23, 2023, 10:57 AM

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invoices are voided automatically when a subscription is cancelled with an auto refund

loud dove Oct 23, 2023, 10:58 AM

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rapid harness invoices are voided automatically when a subscription is cancelled with an auto ...

I'm not sure what this sentence means, could you elaborate?

rapid harness Oct 23, 2023, 10:59 AM

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I set up in Stripe settings that when a subscription is cancelled (through Stripe billing portal), the next invoice is cancelled and a refund is issued

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here: https://dashboard.stripe.com/settings/billing/portal

loud dove Oct 23, 2023, 11:02 AM

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was that subscription cancelled through the billing portal though? I think it might just have been cancelled due to the recurring payments and retries failing.

rapid harness Oct 23, 2023, 11:03 AM

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ok, so why the invoice was open if the subscription is cancelled?

loud dove Oct 23, 2023, 11:04 AM

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as far as I know that's just a quirk and is why it's generally recommended to explicitly void the Invoices when the subscription is cancelled

rapid harness Oct 23, 2023, 11:06 AM

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is there way in the settings to void failed invoice automatically so it won't be payable?

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this is weird as it is already set to "uncollectible" when the payment failed

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this is from here: https://dashboard.stripe.com/settings/billing/automatic

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

loud dove Oct 23, 2023, 11:08 AM

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rapid harness is there way in the settings to void failed invoice automatically so it won't be...

I don't think so

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not sure though, you'd have to look at the settings in that page

rapid harness Oct 23, 2023, 11:10 AM

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just did, see the image above

loud dove Oct 23, 2023, 11:10 AM

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then sounds like there is no option for it

rapid harness Oct 23, 2023, 11:11 AM

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so what should I do in the future?

loud dove Oct 23, 2023, 11:12 AM

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listen to the customer.subscription.deleted webhook and then list Invoices for the subscription and call the Void Invoice API on any that are status:open, I think

#yonatan3455