infixuates | Stripe Developers | Page 1

merry thornBOT Oct 19, 2023, 3:12 PM

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random cloud Oct 19, 2023, 3:13 PM

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Can you paste a few of the pi_ id's in here where you got these network errors?

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Just so I can take a cursory look

fading yacht Oct 19, 2023, 3:13 PM

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Of course

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pi_3O2xh3AKUPuAk2GK1Q6siWAL

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pi_3O2xQDAKUPuAk2GK38pYrbjk

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pi_3O2xHbAKUPuAk2GK06PbHjax

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pi_3O2whlAKUPuAk2GK01r5yJgs

fading yacht Oct 19, 2023, 3:19 PM

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random cloud Can you paste a few of the pi_ id's in here where you got these network errors?

Let me know if you need more

random cloud Oct 19, 2023, 3:20 PM

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Will do. One moment

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Handling many users at once

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How did you contact support?

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Was this all via chat?

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I think someone from our support team should look into this

fading yacht Oct 19, 2023, 3:23 PM

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They tried to escalate to email support :/

random cloud Oct 19, 2023, 3:23 PM

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Yeah that's what's needed

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This needs to be investigated async

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Can't be done via chat

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Did you agree to the email ticket?

fading yacht Oct 19, 2023, 3:25 PM

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No - my team wanted to switch providers after being strung along in support chat for almost an hour before support recommended email support which seemed like a joke considering the influx of users on our site and the amt trying to purchase rn :/

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If email support is prompt at all I guess we’d like to still try

random cloud Oct 19, 2023, 3:26 PM

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Yeah chat is limited in what they can investigate. If you're facing an issue like this, you need a specialist to take a look

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That's why this needs to be an email ticket

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Can't say how prompt it'll be

#infixuates