#itsmezane
dusty needle
static mauveBOT
:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact
icy flax
hey guys
need help ASAP
i just switched to stripe payments and ever since, none of the payments of my existing customers can be accepted
@blazing ravine
blazing ravine
You need to talk to our support team about this
icy flax
please guide me
blazing ravine
I can help you with integration issues, but its not clear yet what the issue is
icy flax
yes please guide me trough the process though
im missing out on so much money rn
got 15+ customers in tickets in my server waiting
blazing ravine
Our support team is the best place for you to start, unless you have specific integration questions about this I can help with
icy flax
where is the support team thank you very much
blazing ravine
icy flax
ty
do you know some things for me to try?
as they want me to wait 50 minutes approxmately
blazing ravine
If you can share a specific payment ID example, I can take a look. Can you also share details of your integration, how you create these payments?
icy flax
yes i am using shopify as my website provider
and
let me grab a payment id bc support is slow
pi_3O2fQuFqpEXDYQPD0vfoLEkF
@blazing ravine
there
ill send another one
pi_3O2f3fFqpEXDYQPD1F2fljtN
pi_3O2f2eFqpEXDYQPD0alKrLy3
blazing ravine
Oh, you may need to speak with shopify support then, if your payments are managed by them too
So you're not in control of your integration as a developer?
azure marten
hello :D
icy flax
no no theyre managed trough you guys
azure marten
💀
icy flax
it says that stripe has declined it for a reason bro @blazing ravine
what does shopify have to do with that.
where does it say "shopify declined:
it obviously says that stripe declined it
blazing ravine
You can look at the payment request here and the result details explained in the outcome: https://dashboard.stripe.com/logs/req_xmMKpCxNloRMjN
icy flax
these are all existing customers
so last time shopify let their payment go trough
now that i use stripe
its horrible
blazing ravine
Ok, I'll reiterate that you need to speak with our support team about this: https://support.stripe.com/contact
If you're waiting to talk to them, i suggest you continue
icy flax
but all my friends use stripe and it works great for them, so now i need you guys to solve this issue
icy flax
Ok, I'll reiterate that you need to speak with our support team about this: http...
you cant help me?
blazing ravine
but all my friends use stripe and it works great for them, so now i need you guy...
Glad to hear that, but in this case you need ot speak to support about those payments
blazing ravine
you cant help me?
No, I can't.
icy flax
why does support take so long
