#thanoskir_36266

1 messages · Page 1 of 1 (latest)

rigid patioBOT
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Hello thanoskir_36266, we'll be with you shortly! Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
• https://discord.com/channels/841573134531821608/1162376708163383326, 5 days ago, 3 messages
• https://discord.com/channels/841573134531821608/1161668937495367852, 7 days ago, 6 messages

opal bloom
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Hi there!

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what if the customer deletes this account and creates a new one?
Do you mean the customer buying the subscription or the connected account here?

gray dawn
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Hey, the connected account

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If a customer deletes the Stripe account or creates a new one? what happenes to all the recurring payments?

opal bloom
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So your question is: "If a connected account deletes the Stripe account or creates a new one? what happenes to all the recurring payments?"
And the answer is: it depends. How did you create the Subscription? Can you share an example of a Subscripiton ID (sub_xxx)?

gray dawn
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Sure, here you are: sub_1O29BcCxgVJcbkxuGq3KyDc5.
This is subscription that was created in Test mode

opal bloom
gray dawn
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You are right, sorry for the confusion. I haven't set up Stripe Connect yet. But I am wondering what will happen when a Customer A buys a recurring subscription from the Customer B Stripe Account which is connected to my Stripe Account. And this Customer B deletes his account and creates a new one.

opal bloom
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Again it depends how you create the subscription. If you use a Destination Charge or Separate charges & transfer, then the Subscription is created on the platform account, so deleting the connected account will have no effect.

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If you create the Subscription with a Direct Charge, then the subscription is created on the connected account. In this case I'm not sure what happens, but I could run some tests if needed.

gray dawn
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Thanks for your quick response. I would love to learn what will happen in the second case. Because the main purpose that we want to set up Stripe Connect is to avoid the destination charge and each customer get a direct charge.

opal bloom
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Let me test this.

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So if the connected account is deleted, then the Subscription will continue and the platform still gets the application fee.

gray dawn
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So the charge goes to the platform account right?

opal bloom
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Actually I'm not sure, give me a few more minutes to look into this.

gray dawn
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Alright

rigid patioBOT
finite galleon
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👋 taking over for my colleague. Let me catch up.

gray dawn
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Hey @finite galleon

finite galleon
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I'm sorry it has been a busy handover please be patient will be shortly with you

glass meadow
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Hi! I'm taking over from my colleague. Please, give me a moment to catch up.

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We have tested this and it seems like the Subscription is deleted as soon as the Connected account is deleted.

gray dawn
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Ok thanks, I am waiting.

glass meadow
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Waiting for what?

gray dawn
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Sorry my bad, I read that "Hi! I'm taking over from my colleague. Please, give me a moment to catch up." and I thought you are investigating the case.

gray dawn
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If they want to continue enjoy our services.

glass meadow
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Yes.

gray dawn
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Thanks for the help guys, you are the best!

glass meadow
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Happy to help.