#fairy9289
primal drum
Hello! Do you have a technical/developer question?
gusty bloom
yes are u developing the staff who works at stripe because they're 10 times worse than chatgpt
primal drum
I'm part of the team that helps manage this channel ( where we focus specifically on integration issues/technical questions )
If ou have a question feel free to ask!
primal drum
You haven't actually given me any details on what specifically you need help with - is it something wrong with your account? Is it a technical/integration question?
If your question is just about getting support to respond to you faster, then there's not much I can do about that, but it's hard to know without you give more details
gusty bloom
It's about getting support to stop ignoring me. I've emailed reps, heretohelp@stripe.com, and created several tickets. I mean I understand there's a 90% chance they'll tell me to fuck off and that they cant help me, but they're straight up ignoring me? Last response I got was september 13th
primal drum
Again, I want to help but you haven't actually told me what you need help with - do you have any other details you can give me?
primal drum
Unfortunately, there's really nothing we can do in this channel about banned accounts and support is really the correct channel to push on.
gusty bloom
what do i do if they are ignoring me
its not even about getting a response faster, they claim they respond in 24 hours and its been 29 days, so they're straight up ignoring me
primal drum
I don't think you have very many options here - you can keep trying to push on support, but if they aren't responding there may not be much you an do anymore if they're firm in their decision that your use case can't be supported on stripe
grave loomBOT
gusty bloom
They're not firm on anything, they literally just won't respond. Never dealt with Stripe before except third party integrations, and now not a peep from them for a month
proper falcon
Hello! I'm taking over and catching up...
If you're not getting a response from heretohelp@ or "reps" then it sounds like there's nothing more to be done. As karbi said above, it sounds like your use case isn't supportable on Stripe.
gusty bloom
"use case" lol it's the same thing millions of other donuts are using it for. Can't be normal for them to straight up ignore me like this?
cant you contact them or smth
proper falcon
I don't know the details of your particular situation, so I can't say.
No, I can't contact them. I don't know who you are and I don't have a way to validate your identity here. This is a public server where we focus on helping developers build Stripe integrations. What you're asking about is very different.
gusty bloom
do you have any friends that work at risk? i can pay you. I promise ill pay you better than whatever these vultures are paying u
delete my msg and dm me yea? 🙂
proper falcon
No.
It doesn't work that way.
The fact that you want to pay me for this indicates you're probably doing something nefarious.
So the ban probably makes sense.
gusty bloom
damn ahah
big words had to google that
but no bro its just part of the game
these bloodsucking corporations like stripe dont gaf and ban people for no reason all the time
proper falcon
I mean, we don't. There's always a reason. It wouldn't make sense from a business perspective to randomly band people for no reason.
gusty bloom
if i were doing something nefarious I'd be on the TMF, but im not
proper falcon
It's quite possible the reason is something you don't like, or don't agree with, but there is a reason.
gusty bloom
no this is just what happends when you outsource the compliance team to india and automate 99% of decisions
proper falcon
What did the heretohelp@ folks tell you when you reached out to them?
gusty bloom
well first i reached out to them about one of their partner platforms (shopify)
and they said I contacted the wrong person, should've contacted shopify
then i asked what happened to my stripe application
and no response since then
september 13th
proper falcon
You're sure their response didn't get caught in a junk folder or filter of some kind?
gusty bloom
yup
even my tickets have no responses and im viewing those directly in the stripe UI
proper falcon
What did they tell you about why your account wasn't supportable?
gusty bloom
well apart from the automated "high-risk" email when I signed up, nothing
proper falcon
So you signed up, got a "high-risk" email, then your account was banned without any kind of notification or explanation?
gusty bloom
well yea the notification when i signed up saying im a high risk client
but I've never used stripe before directly
proper falcon
What did the "high-risk" email say exactly?
gusty bloom
After reviewing your company merley.dk ( Stripe account id: x) we have determined that it has a higher level of credit risk than we are currently able to support.
proper falcon
Ah, yeah, okay, so that's the "we're going to ban you" email.
proper falcon
So looking at your account, the last email we sent to you was two days ago.
And we've actually sent quite a few other recent emails.
So I feel like something is amiss on your end if you're not seeing them.
gusty bloom
yea but this was a new account i created with a new email
silly me to think the email was the reason i kept getting banned
Hi x
Thank you for providing additional information about your business, EhCommerce AB (Stripe account ID: acct_x. however this was the original
proper falcon
Yeah, but regardless of that you came in here saying you've been ignored for a month when in reality we emailed you two days ago.
gusty bloom
i think if u email zuckerberg@facebook.com you will get a response too
that doesnt mean zuckerberg emailed you
ive just gotten automated closed account emails
support is completely ignoring me for a month
proper falcon
No, they're not. Here's the deal: you came in here and basically lied about the situation, and you're clearly using techniques to evade previous decisions about your account supportability. I'm not clear, what's your overall goal? You said you want support to "stop ignoring you" but to what end?
gusty bloom
bro what
ahahha
I never thought stripe would sound like my ex tryna gaslight me
i havent lied about shit
stripe has blatantly been ignoring me for the past month
an automated "we've received your application/closed your account"-email is not a "response from us"
proper falcon
I mean, it is? But still, what is your end goal here?
gusty bloom
I mean, it is? But still, what is your end goal here?
i mean u accessed my acc so u must have some ability to tell support to get a grip and respond to me
bro theoretically
if u wanted to
could u unban me
proper falcon
I can't. No one on Discord has the ability to do that.
gusty bloom
rip
proper falcon
If your goal is to get unbanned I recommend you find a new goal. It seems highly unlikely that will ever happen.
gusty bloom
no i just want aresponse from stripe
gusty bloom
If your goal is to get unbanned I recommend you find a new goal. It seems highl...
what makes u say that
u dont like me do you
gusty bloom
no i've had 1 response from heretohelp not even regarding this situation
they've ignored all my emails
the only responses i've gotten are basic confirmation emails when i sign up, nothing except that
gusty bloom
What response do you want exactly?
im sorry bro but what the fuck are you absolutely delusional
nah bro noworrys
if u need mentorship for women dm me i can help u touch a woman 1st time in ur life
gusty bloom
enjoy 9-5