#seppo_60709

1 messages · Page 1 of 1 (latest)

tender patrolBOT
south saffron
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We only offer English technical support here. You should reach out to support: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

cyan jay
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okay so sorry for bad english i try my best

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one moment please

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At Ikas we have an online shop called 'Suessewolke' and use the Stripe payment system. We have received numerous orders with SEPA direct debit and have not received any confirmation as to whether these have been paid or not.”

south saffron
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Can you share some IDs of said payments?

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py_xxx

cyan jay
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Typ
SEPA-Lastschrift
ID
pm_1Nyhq8QsY05quvNqAsoczn5M

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we have a lots of them

south saffron
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Hmm, that's not a payment ID

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That's the ID of the SEPA payment method

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Either py_xxx or pi_xxx

cyan jay
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"The packages are packed but cannot be sent until a payment process is completed here."

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py_3NyhnAQsY05quvNq0pNk7Tk9

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pi_3NyhdZQsY05quvNq00l6W0bc

south saffron
# cyan jay py_3NyhnAQsY05quvNq0pNk7Tk9

Looks like that payment failed unfortunately. Seems like your account has some SEPA related restrictions applied: https://support.stripe.com/questions/sepa-direct-debit-transaction-limits

SEPA Direct Debit transaction limits : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.