.suryamani | Stripe Developers | Page 1

restive spindleBOT Oct 10, 2023, 7:36 AM

#

crystal anchor Oct 10, 2023, 7:37 AM

#

#

I have testing Which event will trigger during auto renewal payment success or failed

#

But i got customer.subscription.updated event for both auto renewal payment success or failed

spring plinth Oct 10, 2023, 7:41 AM

#

This is exepcted because the subscription is updated anyway regardless of payment succeeded or failure

crystal anchor Oct 10, 2023, 7:43 AM

#

i need to send mail when payment is failed. So, I' using webhook events for send mail based on the event triggered

spring plinth Oct 10, 2023, 7:52 AM

#

Then listen to invoice.payment_failed events

crystal anchor Oct 10, 2023, 7:53 AM

#

But this event is not triggered when payment failed during auto renewal how will i solve it

spring plinth Oct 10, 2023, 7:53 AM

#

What's the invoice ID?

crystal anchor Oct 10, 2023, 7:54 AM

#

in_1NzaRALabf7E4J4FvopMaBXp

spring plinth Oct 10, 2023, 7:55 AM

#

https://dashboard.stripe.com/test/events/evt_1NzaRuLabf7E4J4FbRpuLTFO

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

crystal anchor Oct 10, 2023, 7:57 AM

#

What is this?

spring plinth Oct 10, 2023, 7:57 AM

#

The invoice.payment_failed event

crystal anchor Oct 10, 2023, 7:58 AM

#

I know about that event for me that event is not trigerred when payment failed how will i solve that issue

spring plinth Oct 10, 2023, 7:59 AM

#

What make you think that this event is not triggered? The event was generated based on the log

crystal anchor Oct 10, 2023, 7:59 AM

#

During auto renewal when payment is failed which event will generate

spring plinth Oct 10, 2023, 8:00 AM

#

invoice.payment_failed

#

https://stripe.com/docs/billing/subscriptions/webhooks I'd strongly recommend you go through this doc to learn more about using webhook in subscriptions

Using webhooks with subscriptions

Learn to use webhooks to receive notifications of subscription activity.

crystal anchor Oct 10, 2023, 8:01 AM

#

But for me customer.subscription.updated event is generated

restive spindleBOT Oct 10, 2023, 8:01 AM

#

nova path Oct 10, 2023, 8:02 AM

#

crystal anchor But for me customer.subscription.updated event is generated

Yup, that will fire too to reflect the failed payment. Totally expected

crystal anchor Oct 10, 2023, 8:03 AM

#

i need to send mail when payment is failed. So, I' using webhook events for send mail based on the event generated

nova path Oct 10, 2023, 8:05 AM

#

Then use invoice.payment_failed

crystal anchor Oct 10, 2023, 8:05 AM

#

else if (stripeEvent.Type == Events.InvoicePaymentFailed)
{
var paymentMethod = stripeEvent.Data.Object as PaymentMethod;
//EmailInvitations.SendSubscriptionRenewalPaymentFailedMail(userEmail, displayName, companyName, AppSetting.AppRedirectUrl);
EmailInvitations.SendSubscriptionRenewalPaymentFailedMail("suryamanivannan1226@gmail.com", "Surya", "Reinvent", AppSetting.AppRedirectUrl);
}

#

I write code like this in this code email send based on which event generate in stripeEvent.Type

nova path Oct 10, 2023, 8:11 AM

#

I'm not sure if there's a question there for me to answer

crystal anchor Oct 10, 2023, 8:14 AM

#

If invoice.payment_failed event is generated in stripeEvent.Type then payment Failed mail is sent to customer but unfortunately for me customer.subscription.updated event is generate in stripeEvent.Type, I'm asking you to how i will solve it

nova path Oct 10, 2023, 8:15 AM

#

So you're not receiving an invoice.payment_failed event?

crystal anchor Oct 10, 2023, 8:15 AM

#

yes

nova path Oct 10, 2023, 8:15 AM

#

What's the in_xxx/sub_xxx ID?

crystal anchor Oct 10, 2023, 8:17 AM

#

in_1Nza1BLabf7E4J4F3lIAenMH

nova path Oct 10, 2023, 8:26 AM

#

I would expect that you never received an invoice.payment_failed event because there was no failed payment attempt for that Invoice. It was paid successfully on the first attempt

crystal anchor Oct 10, 2023, 8:26 AM

#

in_1NzaRALabf7E4J4FvopMaBXp

nova path Oct 10, 2023, 8:31 AM

#

I can see a invoice.payment_failed event: https://dashboard.stripe.com/test/events/evt_1NzaRuLabf7E4J4FbRpuLTFO

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

#

Looks like we sent it to a few webhooks too

crystal anchor Oct 10, 2023, 8:32 AM

#

This invoice shows invoice.payment_failed event for you

nova path Oct 10, 2023, 8:34 AM

#

Sure, I just sent you the Dashboard link

crystal anchor Oct 10, 2023, 9:03 AM

#

Then why in API i got this event customer.subscription.updated

nova path Oct 10, 2023, 9:05 AM

#

Because, as I explained, a customer.subscription.updated event will fire as well as the invoice.payment_failed event: https://dashboard.stripe.com/test/events/evt_1NzaRvLabf7E4J4FVrkpGs6Q

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

#

Your webhook code should be able to handle multiple event types

crystal anchor Oct 10, 2023, 9:18 AM

#

https://drive.google.com/file/d/1tOCGJldnAUEn2bYFswbKwdYxKFHGhnsx/view?usp=sharing

Google Docs

ScreenRecorderProject4.mkv

nova path Oct 10, 2023, 9:25 AM

#

Not sure what you're sending me here?

crystal anchor Oct 10, 2023, 9:26 AM

#

I'm sending a screenrecord what i doing

#

Please see this

nova path Oct 10, 2023, 9:26 AM

#

How is the recording relevant?

crystal anchor Oct 10, 2023, 9:28 AM

#

During testing the issue i have faced

nova path Oct 10, 2023, 9:28 AM

#

Sorry, it's a 7 minute long video. I don't have time to sit and watch all that

#

Can you summarise the issue?

crystal anchor Oct 10, 2023, 9:29 AM

#

please see the final part of this video

nova path Oct 10, 2023, 9:31 AM

#

I can't really make the video out as it's small and there's a huge watermark across the middle

crystal anchor Oct 10, 2023, 9:32 AM

#

Im using free version so the watermark will there

nova path Oct 10, 2023, 9:36 AM

#

Yeah, that's not ideal I'm afraid. Please describe the issue here as I don't really understand what the video demonstrates

#

Your webhook code needs to be able to handle both event types as they will both likely fire when a payment fails

crystal anchor Oct 10, 2023, 9:38 AM

#

But for me only one event is generate

nova path Oct 10, 2023, 9:42 AM

#

That's not true. I've sent you links that show you both events are created and sent

crystal anchor Oct 10, 2023, 9:44 AM

#

But for me not like you saying so only i have sent screen recording

nova path Oct 10, 2023, 9:49 AM

#

I can't make anything out from that video I'm afriad

crystal anchor Oct 10, 2023, 9:56 AM

#

Did you understand what is my issue

nova path Oct 10, 2023, 10:01 AM

#

I don't I'm afraid. You seem to think you're not receiving an invoice.payment_failed event, yet everything from our logs indicates you are

#

Which webhook endpoint are you expecting to receive both events at?

restive spindleBOT Oct 10, 2023, 10:23 AM

#

crystal anchor Oct 10, 2023, 10:43 AM

#

https://drive.google.com/file/d/1tOCGJldnAUEn2bYFswbKwdYxKFHGhnsx/view?usp=sharing

Google Docs

ScreenRecorderProject4.mkv

#

I have face some issue please see this video

forest heron Oct 10, 2023, 10:46 AM

#

@crystal anchor I think we have been discussing this since last week

#

You may have multiple events triggered after an action so you need to make sure that your integration send only one email and not multiple

#

You can't configure Stripe to send only 1 event at once

crystal anchor Oct 10, 2023, 10:48 AM

#

This is another one issue

#

Now I'm getting single event only but for payment failed i received customer.subscription.updated event

forest heron Oct 10, 2023, 10:52 AM

#

No you are receiving invoice.payment_failed

#

Here is the event Id evt_1NzaRvLabf7E4J4FVrkpGs6Q

crystal anchor Oct 10, 2023, 10:52 AM

#

No I'm receiving this one customer.subscription.updated

#

So only i send my screen recording

forest heron Oct 10, 2023, 10:55 AM

#

Try doing your test again.

#

You are listening/expecting this event to come to which Webhook Id ? or Stripe Cli ?

crystal anchor Oct 10, 2023, 10:57 AM

#

I expecting this in webhook API

forest heron Oct 10, 2023, 10:57 AM

#

What webhook API ? how are you listening to the webhook ?

#

using Stripe Cli or a web endpoint ?

crystal anchor Oct 10, 2023, 11:04 AM

#

Web endpoint

forest heron Oct 10, 2023, 11:05 AM

#

Can you share it here ? http://...

crystal anchor Oct 10, 2023, 11:08 AM

#

https://localhost:7150/api/Stripe/WebhookEvent

forest heron Oct 10, 2023, 11:20 AM

#

Ok so you are using Stripe Cli Listen

#

to redirect the webhook messsages

#

I see that your endpoint consumed the event

crystal anchor Oct 10, 2023, 11:21 AM

#

Yes

#

For others it generate correct event only for payment failed it generate customer.subscription.updated event

forest heron Oct 10, 2023, 11:25 AM

#

No it generates both

#

We already shared with you an event Id

crystal anchor Oct 10, 2023, 11:25 AM

#

But it shows only one event in API that is customer.subscription.updated

forest heron Oct 10, 2023, 11:26 AM

#

You are missing it

#

Try to log every single event you got on your webhook integration

#

and make the test again

#

You'll see it in your logs

#.suryamani