shaharyarilyas | Stripe Developers | Page 1

thin swallowBOT Oct 2, 2023, 9:18 PM

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open badger Oct 2, 2023, 9:18 PM

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Hello! I wish I could help, but this chat is focused on developers and technical questions. Our support team will be able to assist you better than I can: https://support.stripe.com/contact/email

waxen acorn Oct 2, 2023, 9:19 PM

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yes, i'm developer

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i want to enable this

open badger Oct 2, 2023, 9:20 PM

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Great, have you asked Stripe support about this feature?

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Or do you have a technical question about this?

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Maybe you're looking for this documentation? https://stripe.com/docs/connect/account-balances#automatically-debit-connected-accounts

waxen acorn Oct 2, 2023, 9:22 PM

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here, debit negative balance not showing

open badger Oct 2, 2023, 9:24 PM

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Right... can you answer my questions above?

waxen acorn Oct 2, 2023, 9:24 PM

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which one?

open badger Oct 2, 2023, 9:24 PM

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All of them.

waxen acorn Oct 2, 2023, 9:25 PM

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open badger Great, have you asked Stripe support about this feature?

no, but some of my custom accounts have this feature enabled

waxen acorn Oct 2, 2023, 9:27 PM

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open badger Maybe you're looking for this documentation? https://stripe.com/docs/connect/acc...

i integrated this already but that didn't enabled debit negative balance

open badger Oct 2, 2023, 9:29 PM

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So what is your question exactly?

waxen acorn Oct 2, 2023, 9:32 PM

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this feature is not enabled for some custom accounts. did I miss anything? Here is my code:

    type: "custom",
    country: "GB",
    email: payload.email.toLowerCase(),
    business_type: "company",
    business_profile: {
      name: payload.business_profile.name,
      url: payload.business_profile.url,
      mcc: payload.business_profile.mcc,
    },

    external_account: {
      object: "bank_account",
      country: "GB",
      currency: "gbp",
      account_holder_name: payload.external_account.account_holder_name,
      account_number: payload.external_account.account_number,
      routing_number: payload.external_account.routing_number,
    },

    capabilities: {
      transfers: { requested: true },
      card_payments: { requested: true },
    },
    tos_acceptance: {
      ip,
      date: Math.round(new Date().getTime() / 1000),
      service_agreement: "full",
    },
    settings: {
      payouts: {
        debit_negative_balances: true,
        schedule: { interval: "manual" },
      },
      payments: {
        statement_descriptor: payload?.settings?.payments?.statement_descriptor,
      },
      branding: {
        logo: uploadLogos[0].id,
        icon: uploadLogos[1].id,
      },
    },
  });```

open badger Oct 2, 2023, 9:33 PM

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So you want this enabled but it's not enabled on some accounts and your question is why is it not enabled on some accounts?

waxen acorn Oct 2, 2023, 9:33 PM

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yes

open badger Oct 2, 2023, 9:33 PM

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Can you give me an example account ID where it's not enabled but you expect it to be enabled?

waxen acorn Oct 2, 2023, 9:34 PM

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its a custom test account id : acct_1NwtCCECEaBBnxs3

open badger Oct 2, 2023, 9:34 PM

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Looking, hang on...

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It appears to be enabled as far as I can tell. If you retrieve this account from the API what value are you seeing for debit_negative_balances?

waxen acorn Oct 2, 2023, 9:37 PM

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📎 message.txt

open badger Oct 2, 2023, 9:38 PM

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"debit_negative_balances": true, < Looks enabled to me.

waxen acorn Oct 2, 2023, 9:38 PM

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you can see debit_negative_balances is true

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dashboard of this account

open badger Oct 2, 2023, 9:39 PM

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We can't really help with the Dashboard here. We're focused on the API, code, and developer questions. If you need help with the Dashboard you should talk to Stripe support.

waxen acorn Oct 2, 2023, 9:41 PM

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open badger We can't really help with the Dashboard here. We're focused on the API, code, a...

no problem but can you tell what problem is it

open badger Oct 2, 2023, 9:42 PM

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I'm not sure. Could be a Dashboard display issue.

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But the account has this setting enabled, as you can see via the API.

#shaharyarilyas