rushikesh_63638 | Stripe Developers | Page 1

frail loomBOT Sep 28, 2023, 10:45 AM

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shut dragon Sep 28, 2023, 10:46 AM

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👋 happy to help

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would you mind sharing the failed requests?

cobalt heath Sep 28, 2023, 10:46 AM

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Hi

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it is not hitting the stripe server it self

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so how can I share the failed requests details?

shut dragon Sep 28, 2023, 10:49 AM

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and how do you see they're getting incomplete?

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what's the error you're seeing?

cobalt heath Sep 28, 2023, 10:50 AM

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some times it is hitting the stripe server and the transaction status goes to incomplete

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but at times it does not even hit the stripe server

cobalt heath Sep 28, 2023, 10:51 AM

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shut dragon and how do you see they're getting incomplete?

I am able to see this in stripe payments section

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this is a screenshot from one of the transaction which I tried

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are you there?

shut dragon Sep 28, 2023, 10:56 AM

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yes please be patient, Discord is very busy today

cobalt heath Sep 28, 2023, 10:56 AM

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ok

shut dragon Sep 28, 2023, 10:57 AM

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I am able to see this in stripe payments section
would you mind sharing the ID then?

cobalt heath Sep 28, 2023, 10:57 AM

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you mean my account id?

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I have attached one of the screenshot above

shut dragon Sep 28, 2023, 10:58 AM

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no the PaymentIntent ID pi_xxx

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you can copy it from the top right corner of the page

cobalt heath Sep 28, 2023, 10:58 AM

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ok give me a moment

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pi_3NvFHYSBMh9aEevp1IE7Lj7p

shut dragon Sep 28, 2023, 11:18 AM

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sorry I'm having a look right now

cobalt heath Sep 28, 2023, 11:18 AM

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below is the payment intent id which is successful
pi_3NvIE1BhyDiAku761RHjl32v

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just changed the credentials

shut dragon Sep 28, 2023, 11:20 AM

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it's not the credentials

cobalt heath Sep 28, 2023, 11:20 AM

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I mean the stripe keys

shut dragon Sep 28, 2023, 11:20 AM

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yes I meant that

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but I mean I don't think it's a problem with the credentials but rather the implementation

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are you taking care of RBI?

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https://support.stripe.com/questions/rbi-e-mandate-regulations-context-and-faqs

RBI e-mandate regulations — Context and FAQs : Stripe: Help & Supp...

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

cobalt heath Sep 28, 2023, 11:21 AM

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this is for australian client

shut dragon Sep 28, 2023, 11:21 AM

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I understand, but one Account is in AU one is located in IN

cobalt heath Sep 28, 2023, 11:22 AM

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but these are test details right now

cobalt heath Sep 28, 2023, 11:23 AM

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cobalt heath pi_3NvFHYSBMh9aEevp1IE7Lj7p

this is from one of the client account which they shared

cobalt heath Sep 28, 2023, 11:23 AM

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cobalt heath below is the payment intent id which is successful pi_3NvIE1BhyDiAku761RHjl32v

this is from my personal account

shut dragon Sep 28, 2023, 11:27 AM

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when testing you need to have the same account location

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each country has its own rules and regulations

cobalt heath Sep 28, 2023, 11:29 AM

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okay so you mean to say that while creating account you should select the proper country or else it will create issue?

shut dragon Sep 28, 2023, 11:29 AM

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it might yes

cobalt heath Sep 28, 2023, 11:29 AM

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so is country change option available in profile sections?

shut dragon Sep 28, 2023, 11:30 AM

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Indian merchant need to comply to RBI rules

shut dragon Sep 28, 2023, 11:30 AM

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cobalt heath so is country change option available in profile sections?

no you need to create a new account

cobalt heath Sep 28, 2023, 11:30 AM

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ohh

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is it possible to delete an account?

shut dragon Sep 28, 2023, 11:30 AM

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or you can just use the AU account

shut dragon Sep 28, 2023, 11:30 AM

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cobalt heath is it possible to delete an account?

yes

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https://support.stripe.com/questions/close-a-stripe-account#:~:text=The owner of a Stripe,that you want to close.

Close a Stripe account : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

cobalt heath Sep 28, 2023, 11:31 AM

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so if I delete an account and try to create a new account with the same email id will it work?

shut dragon Sep 28, 2023, 11:31 AM

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I'm not sure, please contact https://support.stripe.com/?contact=true they will be better equipped to help you with this type of questions

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

cobalt heath Sep 28, 2023, 11:32 AM

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ok

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thanks for your help

shut dragon Sep 28, 2023, 11:32 AM

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sure thing let me know if you need any more help

cobalt heath Sep 28, 2023, 11:33 AM

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that's it for now

#rushikesh_63638