venkateshjsoft

[subtle rampart]

hi! what was the question?

[hot ermine]

We have our own subscription process and we give access to certain products after user paid.
if user refunds the money after they paid, is there a way I can know this
because we need to cance their service upon they refund the money.

Netherlands banks provide this refund option to the user
once they paid for our service, they can go to their bank account and issue refund
which will return the money back to the user.

[subtle rampart]

do you mean a dispute/chargeback?

what you descrbie sounds like a dispute to me, not a "refund".

any technical details you can show me about this?

[hot ermine]

https://www.abnamro.nl/en/personal/payments/making-payments/initiating-refund.html

basically user can choose to get their money back after they charged

[subtle rampart]

yeah that's a SEPA reversal.

do you process payments using SEPA Debit on Stripe?

[hot ermine]

we are also using sepa debig

and card payment as well

[subtle rampart]

cool

then https://stripe.com/docs/payments/sepa-debit#disputed-payments are the docs for what this looks like to you as the merchant

[hot ermine]

this is a dispute process I believe

when customers reversed after used our service we create dispute with bank

[subtle rampart]

yes, and that is what your link to that bank's website is the same thing I believe, they call it a refund to their bank customers

[hot ermine]

okay fine

if customer issue a reversal to the bank, then bank pay them back their money

[subtle rampart]

I think you're confused. It's customers who initiate the dispute.
as we say in the docs

Customers can dispute a payment through their bank on a “no questions asked” basis up to eight weeks after their account is debited. Any disputes within this period are automatically honored.

that is what that ABN Bank webpage is talking about, from the customer's perspective

[hot ermine]

okay clear