hexner | Stripe Developers | Page 1

vale roseBOT Sep 13, 2023, 10:51 AM

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timber forge Sep 13, 2023, 10:52 AM

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What's the query I can help you with?

sleek onyx Sep 13, 2023, 10:52 AM

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Hey, I'm really sorry for not writing about specific development questions. I have read the rules, but I have no other way to reach anyone related to Stripe.

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I have not received any reply for my email I have wrote to them 2 weeks ago, but when my employee wrote to them from his worker account, he got an instant response. We were told, that the account is under review, but it's been 2 weeks without any response.

timber forge Sep 13, 2023, 10:54 AM

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I'm afraid that account issues are something we can't help with here

sleek onyx Sep 13, 2023, 10:55 AM

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Is there any way you could ask around the Support team about the issue? Because I'm feeling like we have been forgotten about and we have had 3+ years of relationship with Stripe, and have brought in a lot of revenue for both parties.

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And I'm not the guy, who would want to disturb and look spammy.

timber forge Sep 13, 2023, 10:56 AM

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What's your account ID?

sleek onyx Sep 13, 2023, 10:56 AM

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One moment.

timber forge Sep 13, 2023, 10:57 AM

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I want to emphasise that there's nothing I can do, but happy to take a look at the account status and support activity

sleek onyx Sep 13, 2023, 10:57 AM

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Hexner Designs (account ID:acct_1HYse1Ku89xKyUtt)

sleek onyx Sep 13, 2023, 10:58 AM

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timber forge I want to emphasise that there's nothing I can do, but happy to take a look at t...

Thank you for doing something that is not really your duty here in this server.

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We have been told, that our dispute rate has been higher than usual, but we have fixed it a year ago, and the rate is below 0.06% now.

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We have been doing back-fourth emails now, but as I said.. That we haven't received any update for the past 2 weeks.

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I'm also unable to call or chat with Stripe support dirrectly, this would help us a lot. My only option is emails.

timber forge Sep 13, 2023, 11:01 AM

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Yep, unfortunately no details I can share with you. You need to speak with support directly re: account status: heretohelp@stripe.com

sleek onyx Sep 13, 2023, 11:02 AM

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Alright, thank you for your time.

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Last question.. Why am I seeing this?

timber forge Sep 13, 2023, 11:03 AM

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Not sure what determiens whether those options are available, sorry

sleek onyx Sep 13, 2023, 11:04 AM

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Okay. I will try to reach them again via emails.

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Thank you for your time, and sorry for not-related questions.

#hexner