yelly_81253 | Stripe Developers | Page 1

lean coveBOT Sep 11, 2023, 3:44 PM

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carmine cove Sep 11, 2023, 3:45 PM

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Hi 👋

Can you describe what kind of payment and what the relationship is with the client? Are they a Customer or Connected Account?

mild lion Sep 11, 2023, 3:46 PM

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The client used a credit card as a mode of payment. They are a customer.

carmine cove Sep 11, 2023, 3:47 PM

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Okay and the payment shows up as Pending in your dashboard?

mild lion Sep 11, 2023, 3:48 PM

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It is showing as "pending" when looking thru the stripe payment link.

carmine cove Sep 11, 2023, 3:49 PM

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Do you have the payment ID I can look at?

mild lion Sep 11, 2023, 3:49 PM

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where can we find the payment ID?

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What does the "pending" status mean?

carmine cove Sep 11, 2023, 3:55 PM

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The pending status means the funds have not settled in your account. If you go into your Stripe dashboard you should be able to find the Payment and the ID will be in the upper right hand corner

mild lion Sep 11, 2023, 4:01 PM

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Is this what Pending payment look like?

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mild lion Sep 11, 2023, 4:03 PM

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mild lion

The payment could not be located in STRIPE website and the payment ID.

carmine cove Sep 11, 2023, 4:05 PM

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Okay these look like invoices that have not settled but without some ID to check on I cannot say anything more

mild lion Sep 11, 2023, 4:05 PM

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what is the resolution for this?

#yelly_81253