outrageous_raccoon_69422 | Stripe Developers | Page 1

dawn whaleBOT Aug 31, 2023, 7:59 AM

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mild pond Aug 31, 2023, 7:59 AM

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Hi there, you can learn more about Stripe from our docs https://stripe.com/docs/connect/explore-connect-guide

Explore Connect

Read more about how Connect works and integration choices you can make.

dawn whaleBOT Aug 31, 2023, 8:01 AM

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lament orchid Aug 31, 2023, 8:01 AM

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My company is just pretty much a event venue owner and I charge ticket fees from guests. I contacted customer service, they don't reply me after 3 weeks. They are closing my account on Sept 1. What shall I do?

potent meteor Aug 31, 2023, 8:02 AM

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Closing which account?

lament orchid Aug 31, 2023, 8:02 AM

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My stripe account

potent meteor Aug 31, 2023, 8:03 AM

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Then you need to speak to support about that. We can't help with account queries – only technical/dev orientated questions

lament orchid Aug 31, 2023, 8:03 AM

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The support doesn't reply.

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Is their a third way?

potent meteor Aug 31, 2023, 8:05 AM

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They will reply, email heretohelp@stripe.com

lament orchid Aug 31, 2023, 8:06 AM

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Thank you. I will

potent meteor Aug 31, 2023, 8:06 AM

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#dev-help message

lament orchid Aug 31, 2023, 8:07 AM

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Do you have a phone number or online chat? The online chat support is closed?

potent meteor Aug 31, 2023, 8:07 AM

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'Incoming charges' means the ability to accept payments on the account. It appears that your account is some kind of restricted state, I guess because we're awaiting further verification/identity from you

lament orchid Aug 31, 2023, 8:07 AM

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what 'incoming charges' mean?

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I have emailed Stripe support 3 weeks ago and kept asking for updates.

potent meteor Aug 31, 2023, 8:09 AM

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I'm afraid I cannot help with account issues

lament orchid Aug 31, 2023, 8:10 AM

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That means we just go bankrupt and unemployed.

potent meteor Aug 31, 2023, 8:13 AM

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What is your account ID?

lament orchid Aug 31, 2023, 8:22 AM

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acct_1DYb7lEnmdLDvgEC

potent meteor Aug 31, 2023, 8:24 AM

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Yeah I'm afraid there's nothing I can help with. You need to escalate your concerns via the email address/support URL I shared

lament orchid Aug 31, 2023, 8:28 AM

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Is it the most effective customer service I can find?

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We are closing on Sept 1

potent meteor Aug 31, 2023, 8:29 AM

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We're not account support staff here. This is a public server to help developers with technical issues integrating with Stripe, not with issues relating to account issues. I've given you the correct channels to escalate your concerns – I recommend you follow-up via those

lament orchid Aug 31, 2023, 8:32 AM

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potent meteor Yeah I'm afraid there's nothing I can help with. You need to escalate your conce...

Could you please send the support URL again. I don't think you sent me one

potent meteor Aug 31, 2023, 8:32 AM

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https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

lament orchid Aug 31, 2023, 8:33 AM

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That's the email I used. They didn't reply after three weeks. That's why I'm here today.

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Is heretohelp@stripe.com going to be more effective?

potent meteor Aug 31, 2023, 8:37 AM

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I don't know I'm afraid, but they will reply

#outrageous_raccoon_69422