#yonatan3455
viscid mirage
hello! how can I help?
bold spindle
Hi! I have this subscription which marked as cancelled: sub_1NOzE4CWcHXwVLZTv1wvNc2B
I see the cancellation was on Aug 16, but the invoice was successfully paid on Aug 17
viscid mirage
When the subscription is cancelled, you'll probably want to void the invoices too. The invoices are still payable (unless they're voided)
bold spindle
I don't understand.. I didn't touch the invoice, everything is automated
was the subscription cancelled by the user? or because of failed payment?
worldly jettyBOT
honest yarrow
automatically because of failed payments
but yes unfortuantely the subscription cancelling doesn't close all invoices so sometimes the customer can manually pay, you can void them manually or I think this setting helps
bold spindle
it doesn't make sense, if the invoice is paid why is the subscription not active?
and where do I see those settings?
honest yarrow
bold spindle
so in this case I should change it to "mark the invoice as uncollectible"?
honest yarrow
it doesn't make sense, if the invoice is paid why is the subscription not active...
AFAIK because the subscription is already cancelled.; like I said this is a bit of a quirk
honest yarrow
so in this case I should change it to "mark the invoice as uncollectible"?
I think so
bold spindle
can you please get someone who knows for sure? I have a client that paid the invoice but the subscription is cancelled which is very unpleasant
honest yarrow
please write to https://support.stripe.com/?contact=true for a definitive answer, sorry we are not SMEs on Billing here and mainly focus on API questions
as I said though this is a known 'quirk', customers can pay invoices from cancelled subscriptions if the invoice is not voided/uncollectible, it comes up as a support question often, so you're not the first to notice unfortunately. AFAIK we usually say that you should manually void the invoices(as my colleague mentioned) to avoid that possibility
bold spindle
thanks, I will contact support
Is there a way to activate the subscription manually ?
honest yarrow
no, if it's cancelled (has status:canceled ) it can't be reactivated; you'd have to create a new subscription object
bold spindle
ok, thanks