stig

[honest rose]

Is the migration on the same Stripe account or different one?

[gentle rapids]

Sorry, how so?

They are not accepting Stripe payments on their Wix site

And do not have a Stripe account currently. All subs are in Wix Payments

[honest rose]

Ah I see! Stripe is also a payment processor for Wix, so I was under assumption that you might have a Stripe account already: https://support.wix.com/en/article/connecting-stripe-as-a-payment-provider

[gentle rapids]

Gotcha - currently thats not the case; we could implement prior to migrating subs if easier then, too.

[honest rose]

Since you don't have an account with Stripe that Stripe doesn't have the products, prices, subscription and payment method details, you will need to re-create them in stripe that matches the existing one with subscription API: https://stripe.com/docs/billing/subscriptions/build-subscriptions?ui=elements

Payment method should be re-collected since Stripe doesn't have the payment method information

[gentle rapids]

Ultimately, looking for a solution that does not require subscribers to re-enter billing info out of fear of spiking churn

[gentle rapids]

We can do that.

[gentle rapids]

Is there a way to avoid this?

Btw, thanks so much for your super fast responses - I was not expecting this! Very pleasant surprise. Cheers!

[honest rose]

Is there a way to avoid this?
I'd recommend reaching out to Wix to check if it's possible to export the payment method details to Stripe and how the process will be like

[gentle rapids]

Ok - is there a specific report / export I should be requesting?

[honest rose]

I'm not familiar with such kind of migration process. I'd recommend checking with Wix if they have such migration process in place. If not, you will have to re-collect the payment method details

[gentle rapids]

Ok, thanks very much for your help. Take care

🔒'